Shipping & Delivery Policy

Platform: Koovira (operated by TRISHARA VENTURES LLP)

Registered Country of Operation: India

Contact: +91-9770411162 | support@koovira.com

These policies are intended to be read in conjunction with applicable laws of India, including (as amended from time to time) the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as any other sector-specific regulations that may apply. This text is for general informational purposes only and is not a substitute for independent legal advice.

1. Overview

This Shipping & Delivery Policy describes how products purchased through the Koovira Platform are shipped and delivered, and sets out respective responsibilities of customers, sellers and logistics partners. The Policy forms part of our broader terms and is intended to protect Koovira and TRISHARA VENTURES LLP while remaining transparent to users.

2. Service Coverage and Delivery Partners

Deliveries are typically carried out by third-party logistics providers or sellers themselves, depending on the arrangement for the relevant product. Availability of shipping to your location, including serviceable PIN codes, will be shown at the time of checkout where possible.

3. Delivery Timelines

Estimated delivery times indicated on product pages or during checkout are approximate and provided for your convenience. While we and our partners endeavour to meet these estimates, actual delivery times may vary due to factors such as stock location, distance, traffic, weather conditions, operational constraints or regulatory requirements.

Delays arising from such factors do not automatically entitle you to cancellation or refund, except as required by applicable law or where expressly stated in the Transaction Terms.

4. Shipping Charges and Promotions

Applicable shipping, handling and packaging charges (if any) will be clearly displayed during checkout before you confirm your order. Periodic offers or subscription benefits (e.g. free or discounted shipping) may be made available, subject to additional terms and eligibility criteria.

5. Order Tracking

Where supported by logistics partners, we may provide tracking information in your Koovira account or via email/SMS notifications. Tracking details are based on data shared by third parties and may not always reflect real-time status.

6. Failed Delivery Attempts

If delivery attempts fail for reasons attributable to you—such as incorrect or incomplete address, repeated unavailability or refusal to accept the product—the order may be returned to the seller or logistics hub. In such cases, Koovira or the seller may:

• charge you additional fees for re-delivery; or
• cancel the order and process a partial refund (if applicable), after deducting shipping and handling costs, subject to applicable laws and specific terms for that product.

7. Delays and Force Majeure

Deliveries may be delayed due to circumstances beyond Koovira’s control, such as natural disasters, strikes, lockdowns, regulatory restrictions, severe weather, or other force majeure events. In such situations, Koovira and its partners will make reasonable efforts to complete the delivery or, where necessary, coordinate a suitable resolution (which may include cancellation and refund, as applicable).

Note: This Shipping & Delivery Policy is a general template tailored for Koovira and TRISHARA VENTURES LLP, and should be reviewed and customised by qualified legal counsel licensed in India to reflect your actual logistics arrangements and legal obligations.