Payment & Wallet Policy

Platform: Koovira (operated by TRISHARA VENTURES LLP)

Registered Country of Operation: India

Contact: +91-9770411162 | support@koovira.com

These policies are intended to be read in conjunction with applicable laws of India, including (as amended from time to time) the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as any other sector-specific regulations that may apply. This text is for general informational purposes only and is not a substitute for independent legal advice.

1. Payment Methods

Koovira may support various payment methods for transactions on the Platform, including but not limited to credit and debit cards, net banking, UPI, third‑party wallets, and cash on delivery (where offered). All electronic payments are generally processed through third‑party payment service providers who are required to comply with applicable Reserve Bank of India regulations and card network rules.

2. Role of Koovira and Third-Party Payment Providers

Koovira does not store complete payment instrument details such as full card numbers or CVV codes on its own systems, except where permitted and required in tokenised or otherwise secured form. Payment processing is carried out by authorised intermediaries, and Koovira is not responsible for errors, delays or security incidents solely attributable to such third‑party providers, provided we have taken reasonable care in selecting them.

3. Koovira Wallet

Koovira may offer a wallet or stored‑value feature ("Koovira Wallet") which allows you to hold promotional credits, refunds and other balances for use in subsequent transactions on the Platform.

• The Koovira Wallet is not a bank account, fixed deposit or any form of licensed financial instrument.
• Wallet balances are not interest‑bearing and are not insured unless explicitly mandated by law.
• Certain wallet balances, especially promotional or goodwill credits, may be subject to expiry dates or usage restrictions that will be communicated in the specific offer or in your wallet view.
• Redemption of wallet balance for cash withdrawal is generally not permitted, except where required by applicable law or where explicitly specified by Koovira for particular programs.

4. Authorisations, Holds and Settlement

For some transactions (such as hotel bookings or ride services), we or the Partner may place an authorisation hold on your selected payment method for an estimated amount. The final settlement amount may differ based on actual usage, applicable taxes or adjustments, consistent with the details presented at the time of booking.

5. Security and Fraud Prevention

To protect Koovira, TRISHARA VENTURES LLP, Partners and users, we may employ various risk‑control mechanisms, such as transaction monitoring, verification steps, and risk‑based authentication. Where we detect or reasonably suspect fraudulent or high‑risk activity, we may:

• temporarily place a hold on funds or wallet balances;
• cancel or reverse certain transactions;
• block specific payment instruments or accounts; or
• request additional documentation or verification from you.

Such measures are undertaken to protect all parties and may be implemented without prior notice where necessary.

Note: This Payment & Wallet Policy is a general template written to be favourable to Koovira and TRISHARA VENTURES LLP. It should be reviewed and adapted by qualified legal and compliance professionals licensed in India to reflect your actual payment flows, wallet structure and regulatory landscape.