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Review Moderation & Fair Use Policy

You are viewing the Review Moderation & Fair Use Policy for this platform.

Platform: Koovira (operated by TRISHARA VENTURES LLP)

Registered Country of Operation: India

Contact: +91-9770411162 | support@koovira.com

These policies are intended to be read in conjunction with applicable laws of India, including (as amended from time to time) the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as any other sector-specific regulations that may apply. This text is for general informational purposes only and is not a substitute for independent legal advice.

1. Moderation of Reviews

Koovira may review and moderate reviews and ratings to ensure compliance with applicable law, the Community Guidelines, the Review & Rating Policy, these Review Moderation & Fair Use standards and other Koovira policies. We reserve the right to remove, edit or restrict reviews at our discretion where necessary to protect Koovira, TRISHARA VENTURES LLP, Partners and users.

2. Grounds for Removal or Editing

Reviews may be removed, edited or restricted if they:

  • contain illegal, obscene, hateful, harassing or threatening content;
  • include confidential, sensitive or personally identifiable information of third parties without consent;
  • are demonstrably false, malicious or part of a coordinated effort to unfairly harm or promote a listing, business or individual; or
  • constitute spam or are otherwise unrelated to a genuine user experience.

3. Notice and Appeals

Where feasible, Koovira may notify users when their reviews are moderated due to policy violations and may provide limited mechanisms for appeal, subject to technical, legal and operational constraints.

Note: This Review Moderation & Fair Use Policy is a general template that clarifies Koovira's broad discretion in managing reviews and is designed to protect TRISHARA VENTURES LLP against unfair or harmful feedback. It should be reviewed and harmonised with broader content moderation processes and data protection obligations.

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