Loyalty / Rewards Policy

Platform: Koovira (operated by TRISHARA VENTURES LLP)

Registered Country of Operation: India

Contact: +91-9770411162 | support@koovira.com

These policies are intended to be read in conjunction with applicable laws of India, including (as amended from time to time) the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as any other sector-specific regulations that may apply. This text is for general informational purposes only and is not a substitute for independent legal advice.

1. Overview

Koovira may, from time to time, offer loyalty points, rewards, coupons, credits, or other promotional benefits (collectively, "Rewards") to eligible users. Rewards programmes are discretionary and may be introduced, modified or withdrawn by Koovira at any time, subject to applicable law.

2. Earning Rewards

The ways in which Rewards may be earned—including eligible actions, the number of points per action, earning caps, and programme duration—will be defined in campaign‑specific or programme‑specific terms made available by Koovira. Koovira reserves the right to change earning rules prospectively.

3. Redemption and Expiry

• Rewards may typically be redeemable only on eligible products or services offered on Koovira and are not intended to be converted into cash, unless explicitly stated or required by law.
• Koovira may set validity periods or expiry dates for Rewards, and such details will be disclosed in programme terms or account views.

Note: This Loyalty / Rewards Policy is a general template written to give Koovira and TRISHARA VENTURES LLP flexibility to design and adjust reward programmes. It should be tailored to reflect actual programme designs and relevant promotional, tax and consumer protection rules.