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Merchant Ecosystem (CommerceX) — in one place.
Who it's for
Merchant Ecosystem (CommerceX) — built for every kind of user.
Local shoppers
Families
Small businesses buying supplies
Students
Local sellers & shops
Brands & distributors
Tools for buyers
Judge the seller on numbers, then hold them to it.
Browsing products and stores is open. Cart, checkout, orders, tracking, returns and wishlist need a free account.
Product detail & variants
Variant selector, specifications, minimum order quantity, stock state and units sold.
The full spec before you commit.
Seller fulfilment record
The seller's KYC state, verified badge flag and their 30-day fulfilment rate, on the product page.
Judge a seller on numbers rather than on vibes.
Compare similar items
Price, ratings and key specs across similar products, side by side.
Stops you opening ten tabs.
Serviceability check
Check the product can actually reach you, and pick regular or quick delivery, before adding to cart.
Find out before checkout, not after.
Cart, coupons & checkout
Add, update and remove items, apply a coupon, then check out. The cart is single-merchant, so switching stores clears it.
One clear bill before you pay.
My cart
Needs an account
Bulk-deal negotiation
Ask a seller for a price on a bulk order, seeded with the current selling price.
Bulk buyers can ask for a real number.
Needs an account
Wishlist
Park items without buying them.
A shortlist that survives the tab closing.
My wishlist
Needs an account
Orders & reorder
Filter by status and payment type, and reorder a past order in one click.
Repeat purchases without rebuilding the cart.
My orders
Needs an account
Track by AWB or order
Look up by order number, AWB or delivery ID and see status, deliveries, billing and the shipping address.
Track the parcel, not just the order.
Track an order
Needs an account
Report with photo evidence
Damaged, wrong or missing item, with up to five photos — each virus-scanned and stored as evidence against the order.
Your claim carries proof.
Needs an account
Returns and cancellation
Request a return after delivery, or cancel while the order is still pending, confirmed or processing. Return pickup uses an OTP.
Undo a bad purchase safely.
Needs an account
Rate three things separately
The product, the seller and the delivery partner are rated independently.
Blame lands where it belongs.
Needs an account
Order detail & GST invoice
Subtotal, shipping, discounts, the GST split and the grand total, plus status history and your unboxing.
A billing record you can produce later.
Needs an account
Your cart holds one merchant at a time — switching stores clears it. Checkout also needs a valid ten-digit mobile and a delivery address.
Why people need this in India
Less confusion. More clarity. A clear next step.
CommerceX connects products, orders, secure delivery, support trails and growth tools so sellers can scale without chaos.
Credibility and conversion
Customers buy when credibility is visible: reviews, proof, reputation and clear policies.
Order fragmentation
Orders from websites, marketplaces and local sales need one connected view.
Delivery coordination
Courier/hyperlocal execution must stay linked to orders and customer receiving flows.
Returns and settlement clarity
Disputes, evidence and settlement holds must be explainable.
What you can do
Every use case, in one place.
Everyday products
Buy from verified local shops with clear policies.
Compare & negotiate
Compare price and seller reputation, then make an offer.
Local stores
Discover verified stores and services near you.
Bulk & business buying
Order supplies from local sellers with proper records.
Returns & support
Return, refund and support with a full order trail.
Verified brands
Verified seller profiles and reviews before you order.
For customers
How you shop with confidence
Search
Search products and compare them side by side.
Check the seller
KYC badge, verified flag and the 30-day fulfilment rate.
Check it can reach you
Serviceability and delivery mode before you add to cart.
Order and track
One clear bill, then tracking, returns and your invoice.
For merchants & providers
Become a seller on CommerceX
Open your merchant console and reach verified local buyers with catalog, orders, delivery and settlement in one place.
Open your store
Create your seller profile, KYC and product catalog.
Reach local buyers
Verified sellers surface to nearby shoppers who look for the badge.
Take orders & offers
Receive orders, handle negotiations and confirm stock.
Deliver & settle
Track courier, returns, invoices and settlement.
Connected to Koovira
Works with the rest of Koovira.
Courier & secure receiving
Delivery OTP, authorised receiver and recorded unboxing on the order.
Koovira Wallet
Paid in Credits, with wallet-paid orders eligible for automatic refunds.
Negotiation
Bulk-deal offers on a product flow into the seller's console.
Ratings
Product, seller and delivery are rated separately.
Pricing
Buyers pay no platform fee here. That is deliberate.
CommerceX charges the buyer no platform fee at all — it is set to zero in the order code, on a founder decision that the seller pays a membership commission instead. Your total is the items plus shipping, less any coupon.
Browsing
Freeno account needed
Products, specs, seller records and comparisons.
- Search and filter the whole catalogue
- Full product pages with variants and specs
- Seller KYC badge and 30-day fulfilment rate
- Compare similar items
- Check serviceability to your address
Cart, checkout, orders and tracking need a free account.
Explore marketplace
Most chosen
What you pay on an order
Items + shippingno buyer platform fee
GST is included in the price shown, not added at the end.
- The items subtotal
- Shipping, with a free-over threshold set by administration
- Less any coupon discount
- GST is inclusive — extracted from the subtotal, not added on top
- No Koovira platform fee is charged to you
Quick Delivery is priced separately from standard shipping and costs more.
My cartHow you pay
Credits, or CODPay on Delivery only where the seller allows it
Koovira Credits is the default and the recommended path.
- Koovira Credits from your wallet, by default
- Pay on Delivery appears only if that merchant enabled it
- Pay on Delivery carries no credits-back benefit
- Wallet-paid orders are the ones eligible for automatic refunds
This matters at refund time: an order paid another way is refunded manually rather than automatically.
Shipping charges are not refundable once shipping has started. Sellers pay a membership-based commission out of their payout — it is not added to your bill.
Questions
What buyers ask.
Does Koovira charge me a fee?
No. The buyer-facing platform fee on CommerceX is set to zero in the order code — a deliberate decision that the seller pays a membership commission instead. Your total is the items plus shipping, less any coupon.
Is GST added on top?
No, it is inclusive. The GST is extracted out of the price you see rather than added at the end, and the split is shown on your order.
Do I need an account to browse?
No. Products, specs, seller records and comparisons are all readable logged out. Cart, checkout, orders, tracking, returns and wishlist need one.
How do I pay?
Koovira Credits from your wallet is the default. Pay on Delivery appears only where that particular merchant has enabled it, and it carries no credits-back benefit.
Why does it matter how I paid?
At refund time. Wallet-paid orders are refunded automatically; anything else is refunded manually. Worth knowing before you choose Pay on Delivery.
What does "verified seller" mean here?
Three specific things that render on the product page: the seller's KYC state, a verified-badge flag, and their fulfilment rate over the last 30 days. It does not mean Koovira has inspected their goods. The fulfilment rate is the number worth reading.
Can I cancel an order?
While it is still pending, confirmed or processing. After that you use the returns path instead.
How do returns work?
Request one after delivery, within the issue window shown on your order. Damaged, wrong or missing item reports need at least one photo — you can attach up to five, and each is virus-scanned and stored as evidence on the order.
Do I get the shipping back?
No. Shipping charges are not refundable once shipping has started.
Why did my cart empty when I added something?
The cart holds one merchant at a time. Adding an item from a different store clears it, so each order is one clear bill from one seller.
Can I raise a support ticket?
You can report an issue against the order with photo evidence, which is the real path. There is no separate buyer-facing ticket thread today, so this page says "report an issue" rather than implying a helpdesk conversation that does not exist.
Is my money held in escrow?
No, and it should not be implied. CommerceX checkout pays into the order pipeline directly. Escrow exists on Koovira for classifieds and for transport bookings, but not here — what protects you here is the returns window, the evidence trail and the refund path.
Start a merchant journey that customers can rely on.
Indian sellers need more than listings: they need credibility, negotiation records, clear returns, delivery coordination and a consistent merchant console.