Koovira CommerceX · for marketplace sellers

Sell online and keep the customer

Catalogue, orders, inventory, shipping, returns and settlements in one desk — with the buyer in your own contact list, not somebody else's.

Who this is for: Shops, brands, D2C sellers and distributors who want to sell online without handing over the customer.

You do not have a company yet. Create it once — then switch on this module and any other you run, all under the same company.

Coming from Amazon, Flipkart and Meesho?

Four things that go wrong there — and what replaces them

Every answer below names the actual screen in your merchant portal that does it. Nothing here is a plan.

On the big marketplaces

You never meet your buyer. The order arrives anonymised and the customer belongs to the platform forever.

Every order writes into your own customer list and CRM. You can segment it, import to it, and market to it.

Customers · CRM · Marketing contacts

On the big marketplaces

Payouts arrive as a lump sum you cannot tie back to orders, and reconciliation is a spreadsheet job.

Settlements, transactions, financial ledger and a reconciliation screen sit inside the same portal as the orders.

Settlements · Ledger · Reconciliation

On the big marketplaces

Return and claim decisions are made for you. You find out when the money is gone.

Returns and issues are your queue, with your own reason codes and your own resolution.

Issues & returns · Reason codes

On the big marketplaces

Your storefront is their page. Change the design, the ranking or the fee, and there is nothing you can do.

Build your own site with the included builder, publish it on a Koovira subdomain or your own domain, or export it as a ZIP and host it anywhere.

Website builder · Publish · Export

How it works

Five steps from here to live

The same path for every business type — because it is the same company system underneath.

  1. 1

    Create your company

    One account owns exactly one company on Koovira — your legal umbrella, one PAN, one owner. Takes a few minutes.

  2. 2

    Activate this module

    From your merchant portal, switch this business on. Each module you activate becomes its own business entity under the same company.

  3. 3

    Fill the business profile

    Brand name, address, logo, service area, contact. This is what customers see — you control every field.

  4. 4

    Complete KYC

    Documents go to Koovira review. Verified status is what unlocks publishing and shows on your public listing.

  5. 5

    Publish and run it

    You go live. From then on the whole business runs from one desk — orders, customers, money, team.

Your tools

What you actually get in the portal

These are screens that exist today in the Koovira merchant portal for this module.

Sell

  • Catalogue Add, edit and view products; categories, category mapping, bulk import and a staging area before anything goes live.
  • Inventory & warehouses Stock per warehouse, low-stock signals feeding the dashboard alert count.
  • Promotions Seller promotions and offers on your own catalogue.

Fulfil

  • Orders The full order queue with status, plus a seller operations centre.
  • Orders that need me One tap per everyday situation (less stock, cannot ship, shop closed, nobody to carry, delivery failed, return pickup failed); the system does the follow-ups and tells you when a person is needed.
  • Rx verification (pharmacies) Schedule H / H1 / X lines wait for your pharmacist — every dispatch exit refuses an unverified line with one sentence; a rejection or a clarification always carries a reason the buyer reads; a prescription nobody looks at nudges you at 30 min, tells the buyer at 2 h (never moved elsewhere by the system) and opens a case at 24 h; the drug licence expiry is required on setup and reminded at 30 / 15 / 7 / 1 days — on expiry medicine dispatch stops until the renewed licence is uploaded.
  • Shipments Dispatch records; optional third-party courier partners configured from Integrations.
  • Issues & returns Return requests, your own reason codes, resolution trail.

Grow

  • Reviews Product reviews on your listings.
  • Loyalty Customer loyalty on your own buyer base.
  • Product analytics Per-product performance, plus a forecast panel on the ecommerce desk.

Money

  • Settlements What is due, what has moved.
  • Invoices & transactions Central invoicing shared by every module you run.
  • POS billing Counter billing with barcode and GST if you also sell in a shop.

Included with every merchant account

The part that is the same whatever you sell

Central systems, one of each. Not one per module, and never a second bill for the same thing.

One company, many businesses

Activate as many modules as you run. They stay separate business entities under one company — not separate accounts, separate logins or separate bills.

One customer database

Contacts from every module land in a single de-duplicated list matched on phone and email, tagged by module. Import from CSV, Excel, paste or your Google contacts.

Your own website

A site builder with pages, gallery, team, blog, FAQ, reviews and lead forms. Publish on a yourname.koovira.com subdomain, connect your own domain, or export the whole site as a ZIP.

Marketing to your own customers

Reach the buyers you already earned. WhatsApp and email campaigns, a template gallery, offers and poster creative — run off the same contact list every module fills, instead of renting your own customers back from a marketplace.

Money in one wallet

Every module draws from one company wallet. Invoices, transactions, settlements, ledger and reconciliation are central — no per-module payment setup, ever.

A team with real roles

Add staff, departments and per-module permissions. Owner sees everything; staff see only what you allow. Every module gets its own login code.

Verification that shows

Company KYC and per-module review by Koovira. Verified status is a state on your record, not a badge you buy.

What it costs

The number, before you commit

from ₹299 per month to run this module (entry plan)
₹0 one-time activation fee (nothing to pay to switch it on)

Selling is a module on your one company — not a separate subscription. Anything Koovira charges for a module shows as an activation fee on the module card before you activate it. The monthly figure shown is the cheapest active paid plan for this module, read live from Koovira’s central membership pricing when this page loads. The activation fee above it is a separate, one-time cost to switch the module on — the two are never the same number, and a ₹0 activation fee does not mean the module itself is free to run.

Create your company once

You do not have a company yet. Create it once — then switch on this module and any other you run, all under the same company.

Run more than one thing?

Add any of these to the same company

Each stays its own business entity with its own profile and its own login code — under one company, one customer list and one wallet.