Secure receiving link
A one-off tokenised link for the delivery, rate-limited to ten views in two minutes.
Only whoever holds the link can act on the delivery.
Tools on the receiving end
The half of delivery that is actually yours.
This module is about receiving. Creating and dispatching shipments is a seller tool and lives on the delivery-partner page instead.
Delivery OTP
A code generated for the delivery, which the courier has to verify from you at handover.
Nobody else can sign for your parcel.
OTP abuse guards
Wrong attempts are counted, the code expires, and the handover locks after repeated failures.
Guessing the code does not work.
Needs an account
Authorised receiver
Nominate someone else to receive on your behalf.
The parcel still arrives when you are at work.
Recorded unboxing
Start and complete an unboxing against the order, inside a time window set when it is delivered.
A wrong or damaged item becomes provable, not arguable.
My orders
Needs an account
Unboxing video
Video evidence stored against the order itself.
Video beats a description of what you saw.
Needs an account
Evidence trail
The delivery events are recorded as an evidence trail rather than a status word.
Support argues from facts.
Order tracking
Where the order is, from dispatch to your door.
You are not refreshing a courier site.
Track an order
Needs an account
Logistics tracking
The logistics-level view of the shipment behind the order.
The detail, when the summary is not enough.
Logistics view
Needs an account
Sending parcels, configuring courier partners and creating shipments are seller tools. If that is what you came for, the delivery-partner page is the right one.
Why people need this in India
Less confusion. More clarity. A clear next step.
Koovira connects courier shipments to orders, secure receiving, evidence and support trails so merchants and customers can rely on the delivery lifecycle.
Status mismatch
Webhook-delivered should not bypass secure receiving and unboxing policies.
Support chaos
Without logs and evidence, delivery disputes become opinion-based.
Fake attempts
Delayed or fake attempts need visibility and accountability.
Scam prevention
Users must be warned against off-platform payment/refund/courier tricks.
Pricing
Receiving costs you nothing.
There is no consumer courier product to buy here, so there is no rate card to print. Delivery charges belong to the order you placed, not to this module.
Most chosen
Receiving an order
Freeno charge for any of the tools above
The secure link, OTP, authorised receiver, unboxing and tracking.
- Secure receiving link and delivery OTP
- Nominating an authorised receiver
- Recorded unboxing with video evidence
- Order and logistics tracking
The receiving link itself works without logging in; your full order does not.
Track an orderShipping charges
Per orderset on the order, not by this module
What you pay for delivery is part of the order you placed with the seller.
- Shipping charges are applied to the order
- Promotions on shipping are set per order
- Re-delivery after a failed attempt may carry an additional fee
Governed by the Koovira shipping and delivery policy.
Nobody from Koovira or a courier will ask you to pay a delivery, customs or refund fee over a phone call, a link or a UPI request. Anything that happens off-platform is not us.
Questions
Questions about receiving a delivery.
Can I send a parcel with Koovira?
Not as a consumer, no. Creating and dispatching shipments is a seller and delivery-partner tool. This module is the receiving side of orders you have placed — and that is what this page describes rather than implying a parcel-booking service that does not exist.
Do I need to log in to receive a delivery?
No. The receiving link is tokenised, so holding a valid link is enough. Seeing your full order details and running an unboxing does need your account.
How does the courier prove it was me?
A delivery OTP is generated for the handover and the courier verifies it against you. Wrong attempts are counted and the code expires, so it cannot be guessed.
I am not going to be home. What then?
Nominate an authorised receiver. They can accept on your behalf without you handing over your account.
What if the box is wrong or damaged?
Start the unboxing against the order inside its window and record it, video included. That evidence is stored on the order and is what a claim rests on.
How long do I have to unbox?
The unboxing has a due time set when the delivery lands. It is deliberately not open-ended — the point is a record made at the moment of opening.
A courier marked it delivered but I never got it.
A delivery status coming in from a courier does not bypass your OTP and unboxing. The mismatch between "marked delivered" and "no OTP verified" is exactly what the evidence trail is for. Raise it against the order.
Can I be charged for a failed delivery?
A re-delivery after a failed attempt may carry an additional fee under the shipping and delivery policy. That sits on the order, not on this module.
Someone called asking for a delivery fee. Is that you?
No. Nobody legitimate will ask you to pay, refund, or arrange re-delivery over a phone call, a link or a UPI request. Everything real happens on your order inside Koovira.
Where do I go if I run a shop or drive deliveries?
The delivery-partner page. Shipment creation, courier partner configuration and service areas are all seller tools, and sending you here would waste your time.
Ship with confidence - and deliver without blind spots.
Courier delivery fails when tracking is hidden, accountability is unclear, and scams push customers off-platform.