Koovira Secure Unboxing · for online sellers
A courier cannot close your delivery without an OTP the buyer generates. The buyer cannot claim damage without recording the unboxing. A refund cannot leave your account until the courier has photographed what came back.
You do not have a company yet. Create it once — then switch on this module and any other you run, all under the same company.
Coming from the big marketplaces?
Every answer below names the actual screen in your merchant portal that does it. Nothing here is a plan.
On the big marketplaces
"Item not received" is decided for you. The goods are gone, the money is clawed back, and you are never shown a single piece of proof.
The delivery OTP is generated only inside the buyer's own secure receiving page — and that page refuses to issue it until the delivery person has been photographed there. Every display, verification and wrong attempt is written to an audit trail.
Delivery OTP status · OTP audit · Delivery overviewOn the big marketplaces
"Empty box" or "wrong item" turns up days later as one phone photo you cannot date, place or challenge.
A buyer cannot confirm damaged, wrong product, missing item or tampered package until an unboxing video has been uploaded against that order. Koovira extracts frames from that video and runs each one through moderation.
Issue evidence viewer · Unboxing video · AI verdictOn the big marketplaces
A worn, swapped or half-empty parcel comes back and the refund has already left your account.
The courier cannot complete a return pickup without four photographs — the product, its packaging, its accessories and the handover. While any one of them is missing, the refund is held.
Return pickup evidence · Issues & returnsOn the big marketplaces
Money moves on the platform's schedule. You learn about a reversal after it has happened.
Your money is held for a defined 24 working hours after delivery, on a working-day clock that skips Sundays and platform holidays, and then released. An open dispute freezes that release instead of silently reversing you later.
Settlements · Escrow state · Issues & returnsHow it works
The same path for every business type — because it is the same company system underneath.
One account owns exactly one company on Koovira — your legal umbrella, one PAN, one owner. Takes a few minutes.
From your merchant portal, switch this business on. Each module you activate becomes its own business entity under the same company.
Brand name, address, logo, service area, contact. This is what customers see — you control every field.
Documents go to Koovira review. Verified status is what unlocks publishing and shows on your public listing.
You go live. From then on the whole business runs from one desk — orders, customers, money, team.
Your tools
These are screens that exist today in the Koovira merchant portal for this module.
Included with every merchant account
Central systems, one of each. Not one per module, and never a second bill for the same thing.
Activate as many modules as you run. They stay separate business entities under one company — not separate accounts, separate logins or separate bills.
Contacts from every module land in a single de-duplicated list matched on phone and email, tagged by module. Import from CSV, Excel, paste or your Google contacts.
A site builder with pages, gallery, team, blog, FAQ, reviews and lead forms. Publish on a yourname.koovira.com subdomain, connect your own domain, or export the whole site as a ZIP.
Every module draws from one company wallet. Invoices, transactions, settlements, ledger and reconciliation are central — no per-module payment setup, ever.
Add staff, departments and per-module permissions. Owner sees everything; staff see only what you allow. Every module gets its own login code.
Company KYC and per-module review by Koovira. Verified status is a state on your record, not a badge you buy.
What it costs
Secure Unboxing is not a separate product and carries no separate charge. It is part of the CommerceX seller module — if you sell on Koovira you already have it, on every eligible order, with nothing to switch on. The monthly figure is the cheapest active paid CommerceX seller plan, read live from Koovira's central membership pricing when this page loads. It is the price of selling on Koovira — not a price for Secure Unboxing, which is not sold separately. The one-time activation fee beside it is the cost of switching the seller module on.
Straight answers
Including the ones where the answer is “no”.
If the order went through the secure receiving flow: a photograph of the delivery person taken before any OTP was released, a timestamped OTP audit showing which link generated it and when the courier verified it, and — the moment the buyer claims damage, the wrong item or a missing item — the unboxing video they were required to record before they could make that claim. It all opens inside the issue on your Issues & returns screen.
They can skip it, but then they cannot claim against you with it. Confirming a condition of damaged, wrong product, missing item or tampered package is refused outright until an unboxing video has been uploaded against that order.
The OTP is generated only inside the buyer's own page, and only after the delivery person has been photographed there, so the courier never sees it until the buyer reads it out. Wrong attempts are counted and the OTP locks. Every display, verification and failed attempt is recorded with its IP address and user agent. That raises the cost of collusion substantially. It does not make collusion impossible, and Koovira will not tell you otherwise.
It is a supported flow, not a hole. The buyer nominates an authorised receiver in advance. That person sees the order number masked to its last four characters, must confirm a sealed-parcel checklist, and must photograph the delivery person, the package and the package seal before any OTP is issued — and is told plainly not to open it.
The courier cannot complete a return pickup at all without four photographs: the product, its packaging, its accessories, and the handover itself. If even one is missing the pickup is refused and the gap is written onto the order history. The refund then stays blocked until those four exist. You can add your own photos of what actually arrived back.
No, and this page will not pretend otherwise. Koovira does not capture seller packing evidence today. Everything described here begins at your customer's doorstep and at the return pickup. Packing proof on the seller side is a build we have scoped, not a feature you have.
You do not have a company yet. Create it once — then switch on this module and any other you run, all under the same company.
Run more than one thing?
Each stays its own business entity with its own profile and its own login code — under one company, one customer list and one wallet.