Account, Data & Platform Use
How your account works and how your data is handled across Koovira.
Terms & Conditions
The agreement that governs your use of Koovira across every module.
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Privacy Policy
How Koovira collects, uses, stores and protects your data.
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Cookie Policy
The cookies and similar technologies Koovira uses, and your choices.
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Disclaimer Policy
Limits of liability and the basis on which content and listings are shown.
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Verification Policy
How identity, business and document verification works on Koovira.
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Payments, Orders & Transactions
Money, wallet, credits and everything around buying and refunds.
Refund & Cancellation Policy
When and how refunds and cancellations are processed.
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Return & Replacement Policy
Eligibility, timelines and steps for returns and replacements.
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Shipping & Delivery Policy
Delivery timelines, charges and responsibilities for shipped orders.
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Payment & Koovira Credits Policy
Wallet, credits, payments, rewards and related usage conditions.
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Loyalty / Rewards Policy
How loyalty points and reward benefits are earned and redeemed.
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Community, Social & Safety
The rules that keep interactions safe, respectful and trustworthy.
Social Network Policy
Expected conduct and rules for posting and interacting socially.
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Community Guidelines
The standards that keep Koovira communities safe and respectful.
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Matrimonial Policy
Conduct, privacy and safety rules for matrimonial features.
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Dating Safety Policy
Safe interaction rules, prohibited behaviour and reporting for dating.
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Content Moderation Policy
How Koovira reviews, restricts and removes content.
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Trust & Safety Policy
Trust scoring, reporting and the actions Koovira takes to keep users safe.
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Marketplace & Business Modules
Rules for property, jobs, selling, rides, stays and listings.
Real Estate Policy
Rules for listing, browsing and transacting property on Koovira.
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Job Portal Policy
Rules for posting jobs, applying and recruiter conduct.
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Business Listing / Classifieds Policy
Standards for business listings and classified adverts.
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E-commerce Seller Policy
Obligations for merchants selling products on Koovira.
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Cab Booking / Driver Policy
Rules and safety standards for cab rides and drivers.
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Hotel Booking Policy
Booking, cancellation and stay conditions for hotels.
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Reviews, Ratings & IP
How reviews stay genuine and how intellectual property is protected.
Review & Rating Policy
How genuine reviews and ratings are collected and shown.
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Community Review Standards
The standards a review must meet to be published.
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Review Moderation & Fair Use Policy
How fake reviews and endorsement abuse are handled.
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Copyright / Intellectual Property Policy
Copyright, trademarks and intellectual-property protection.
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