Version: 2.0
Effective: 2026-06-09 Last reviewed: 2026-06-09 11:29:20
Matrimonial Policy
11) Matrimonial Policy
Rules for matrimonial discovery, family-aware communication, identity claims, safety and privacy.
| 1. Scope and applicability |
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| Legal entity | Trishara Ventures LLP operates Koovira as a multi-module digital platform. |
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| Effective date | 05/06/2026. Last reviewed: 05/06/2026. |
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| Users covered | Visitors, registered users, merchants, service providers, partners, admins and any person using Koovira services. |
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| Policy acceptance | Use of the platform, clicking accept, submitting content, creating listings, onboarding as merchant/partner, or completing payment confirms acceptance of applicable policies. |
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| 2. User obligations and prohibited conduct |
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| Accuracy | Users must provide accurate identity, contact, listing, payment, KYC and transaction information. |
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| Prohibited content | Users must not upload or share unlawful, harmful, obscene, sexually explicit, paedophilic, invasive of privacy, hateful, defamatory, fraudulent, misleading, infringing, spam, malware or otherwise illegal content. |
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| No misuse | Users must not impersonate others, manipulate reviews, scrape data, bypass security, harvest personal data, abuse messaging, evade moderation or use Koovira for fraud. |
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| Lawful use | Users are responsible for complying with applicable Indian laws, sector rules, tax, consumer, labour, real estate, transport, payment, advertising and safety obligations. |
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| Authenticity | Users must not create fake marital status, identity, family, employment, caste/community, income, education or relationship claims. |
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| Safety | Users should avoid sharing sensitive personal/financial information before verification and should report suspicious conduct. |
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| 3. Platform controls and compliance handling |
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| Moderation | Koovira may review, restrict, label, suspend, remove or preserve content/accounts when policy, safety, fraud, legal or technical risks are detected. |
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| Security | Koovira uses access controls, audit logs, CSRF/session controls, rate limits, device/session monitoring and other reasonable security practices. |
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| Records | Koovira may preserve logs, removed content, acceptance history, reports, transaction records and security events where required for investigations, disputes, fraud prevention or legal compliance. |
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| Policy updates | Koovira may update policies with a new version and may require fresh acceptance for material changes. |
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| 4. Data, records, complaints and legal requests |
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| Grievance officer | Complaints may be raised through the public Grievance Officer page or in-app report flows. Officer details are managed by Koovira admin settings. |
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| Timelines | Koovira aims to acknowledge grievances within the configured SLA and resolve them within the applicable legal/platform timeline, subject to complexity and lawful process. |
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| Legal requests | Koovira may act on valid court, government, law-enforcement, CERT-In or authorised agency requests in accordance with applicable law. |
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| Privacy requests | Users may request access, correction, deletion, grievance redressal or withdrawal of optional consent, subject to identity verification and lawful retention requirements. |
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This policy is part of Koovira's India compliance framework under the Information Technology Act, 2000, IT Rules, 2021/2023, DPDP Act, 2023, CERT-In directions and applicable consumer/payment rules. It should be read with the Terms, Privacy Policy, Grievance Officer page and module-specific policies.
