E-commerce Seller Policy
16) E-commerce Seller Policy
Rules for merchants/sellers operating stores, product catalogues, order fulfilment, customer support, returns and compliance.
| 1. Scope and applicability | |
|---|---|
| Legal entity | Trishara Ventures LLP operates Koovira as a multi-module digital platform. |
| Effective date | 05/06/2026. Last reviewed: 05/06/2026. |
| Users covered | Visitors, registered users, merchants, service providers, partners, admins and any person using Koovira services. |
| Policy acceptance | Use of the platform, clicking accept, submitting content, creating listings, onboarding as merchant/partner, or completing payment confirms acceptance of applicable policies. |
| 2. User obligations and prohibited conduct | |
|---|---|
| Accuracy | Users must provide accurate identity, contact, listing, payment, KYC and transaction information. |
| Prohibited content | Users must not upload or share unlawful, harmful, obscene, sexually explicit, paedophilic, invasive of privacy, hateful, defamatory, fraudulent, misleading, infringing, spam, malware or otherwise illegal content. |
| No misuse | Users must not impersonate others, manipulate reviews, scrape data, bypass security, harvest personal data, abuse messaging, evade moderation or use Koovira for fraud. |
| Lawful use | Users are responsible for complying with applicable Indian laws, sector rules, tax, consumer, labour, real estate, transport, payment, advertising and safety obligations. |
| Seller obligations | Sellers must maintain accurate catalogues, stock, pricing, tax/GST where applicable, fulfilment, warranties and customer support. |
| Compliance | Sellers are responsible for product legality, licences, labelling, consumer rules, unsafe goods and claims. |
| 3. Platform controls and compliance handling | |
|---|---|
| Moderation | Koovira may review, restrict, label, suspend, remove or preserve content/accounts when policy, safety, fraud, legal or technical risks are detected. |
| Security | Koovira uses access controls, audit logs, CSRF/session controls, rate limits, device/session monitoring and other reasonable security practices. |
| Records | Koovira may preserve logs, removed content, acceptance history, reports, transaction records and security events where required for investigations, disputes, fraud prevention or legal compliance. |
| Policy updates | Koovira may update policies with a new version and may require fresh acceptance for material changes. |
| Merchant onboarding | Merchant KYC, module terms acceptance, pricing/subscription and admin moderation may apply. |
| 4. Data, records, complaints and legal requests | |
|---|---|
| Grievance officer | Complaints may be raised through the public Grievance Officer page or in-app report flows. Officer details are managed by Koovira admin settings. |
| Timelines | Koovira aims to acknowledge grievances within the configured SLA and resolve them within the applicable legal/platform timeline, subject to complexity and lawful process. |
| Legal requests | Koovira may act on valid court, government, law-enforcement, CERT-In or authorised agency requests in accordance with applicable law. |
| Privacy requests | Users may request access, correction, deletion, grievance redressal or withdrawal of optional consent, subject to identity verification and lawful retention requirements. |
This policy is part of Koovira's India compliance framework under the Information Technology Act, 2000, IT Rules, 2021/2023, DPDP Act, 2023, CERT-In directions and applicable consumer/payment rules. It should be read with the Terms, Privacy Policy, Grievance Officer page and module-specific policies.
Updated 2026-06-27 to reflect new platform features.
Onboarding & identity
Sellers onboard through a Professional/Merchant account with the required business identity (e.g. PAN/GST where applicable). Access to selling features depends on completing the relevant verification.
Point of sale & inventory
Sellers using POS and inventory tools are responsible for accurate stock, pricing and tax configuration. Stock movements and adjustments are logged.
Invoicing
Customer tax invoices follow Indian GST rules with Trishara Ventures LLP as the platform facilitator and the seller as the seller of record.