19) Content Moderation Policy
Content Moderation Policy
19.1 Moderation Overview
Koovira uses a combination of automated tools and human review to enforce policies. Moderation may include removing content, restricting features, or suspending accounts.
19.2 Reporting
Users can report content/profiles/listings. Reports are prioritised by severity (child safety, threats, fraud, sexual exploitation, etc.).
19.3 Compliance with Intermediary Rules (2021)
Koovira will comply with applicable requirements including notice-and-action, removal/disablement workflows, and grievance redressal.
Grievance Redressal
Grievance Officer (Intermediary Rules): SHARAD CHANDRA (Director)
Email: support@koovira.com (Subject: “Grievance”)
Address: Navi Mumbai, Maharashtra, India
Koovira endeavours to acknowledge complaints within 24 hours and resolve them within 15 days, subject to complexity and legal requirements.
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