Content Moderation Policy
19) Content Moderation Policy
Explains Koovira moderation, review, removal, appeal, evidence and enforcement processes for user-generated content.
| 1. Scope and applicability | |
|---|---|
| Legal entity | Trishara Ventures LLP operates Koovira as a multi-module digital platform. |
| Effective date | 05/06/2026. Last reviewed: 05/06/2026. |
| Users covered | Visitors, registered users, merchants, service providers, partners, admins and any person using Koovira services. |
| Policy acceptance | Use of the platform, clicking accept, submitting content, creating listings, onboarding as merchant/partner, or completing payment confirms acceptance of applicable policies. |
| 2. User obligations and prohibited conduct | |
|---|---|
| Accuracy | Users must provide accurate identity, contact, listing, payment, KYC and transaction information. |
| Prohibited content | Users must not upload or share unlawful, harmful, obscene, sexually explicit, paedophilic, invasive of privacy, hateful, defamatory, fraudulent, misleading, infringing, spam, malware or otherwise illegal content. |
| No misuse | Users must not impersonate others, manipulate reviews, scrape data, bypass security, harvest personal data, abuse messaging, evade moderation or use Koovira for fraud. |
| Lawful use | Users are responsible for complying with applicable Indian laws, sector rules, tax, consumer, labour, real estate, transport, payment, advertising and safety obligations. |
| Automated and human review | Koovira may use keyword rules, AI moderation, risk scoring and human review to detect policy violations. |
| Appeals | Users may raise a complaint or appeal where content/action was incorrectly moderated, subject to safety and legal constraints. |
| 3. Platform controls and compliance handling | |
|---|---|
| Moderation | Koovira may review, restrict, label, suspend, remove or preserve content/accounts when policy, safety, fraud, legal or technical risks are detected. |
| Security | Koovira uses access controls, audit logs, CSRF/session controls, rate limits, device/session monitoring and other reasonable security practices. |
| Records | Koovira may preserve logs, removed content, acceptance history, reports, transaction records and security events where required for investigations, disputes, fraud prevention or legal compliance. |
| Policy updates | Koovira may update policies with a new version and may require fresh acceptance for material changes. |
| Audit trail | Moderation decisions, categories, risk scores, evidence and admin overrides should be logged. |
| 4. Data, records, complaints and legal requests | |
|---|---|
| Grievance officer | Complaints may be raised through the public Grievance Officer page or in-app report flows. Officer details are managed by Koovira admin settings. |
| Timelines | Koovira aims to acknowledge grievances within the configured SLA and resolve them within the applicable legal/platform timeline, subject to complexity and lawful process. |
| Legal requests | Koovira may act on valid court, government, law-enforcement, CERT-In or authorised agency requests in accordance with applicable law. |
| Privacy requests | Users may request access, correction, deletion, grievance redressal or withdrawal of optional consent, subject to identity verification and lawful retention requirements. |
This policy is part of Koovira's India compliance framework under the Information Technology Act, 2000, IT Rules, 2021/2023, DPDP Act, 2023, CERT-In directions and applicable consumer/payment rules. It should be read with the Terms, Privacy Policy, Grievance Officer page and module-specific policies.
Updated 2026-06-27 to reflect new platform features.
How moderation works
Reports and automated safety signals are gathered into moderation cases. Each case may carry signals, rule matches, and admin reviews, and can result in actions ranging from content removal to account restrictions or, for commerce, a temporary credit hold while a matter is reviewed.
Appeals
If action is taken against your content or account, you may request a review. Appeals are assessed by a reviewer, and outcomes and reasons are recorded for accountability.