Social Network Policy
9) Social Network Policy
Rules for Koovira social feed, profiles, communities, stories, chat, friendships, follows and public interactions.
| 1. Scope and applicability | |
|---|---|
| Legal entity | Trishara Ventures LLP operates Koovira as a multi-module digital platform. |
| Effective date | 05/06/2026. Last reviewed: 05/06/2026. |
| Users covered | Visitors, registered users, merchants, service providers, partners, admins and any person using Koovira services. |
| Policy acceptance | Use of the platform, clicking accept, submitting content, creating listings, onboarding as merchant/partner, or completing payment confirms acceptance of applicable policies. |
| 2. User obligations and prohibited conduct | |
|---|---|
| Accuracy | Users must provide accurate identity, contact, listing, payment, KYC and transaction information. |
| Prohibited content | Users must not upload or share unlawful, harmful, obscene, sexually explicit, paedophilic, invasive of privacy, hateful, defamatory, fraudulent, misleading, infringing, spam, malware or otherwise illegal content. |
| No misuse | Users must not impersonate others, manipulate reviews, scrape data, bypass security, harvest personal data, abuse messaging, evade moderation or use Koovira for fraud. |
| Lawful use | Users are responsible for complying with applicable Indian laws, sector rules, tax, consumer, labour, real estate, transport, payment, advertising and safety obligations. |
| Respect privacy | Users must not disclose another person’s phone, email, address, identity documents, private photos or confidential information without consent. |
| Community safety | Harassment, stalking, hate, sexual exploitation, spam, threats, doxxing, impersonation and manipulation are prohibited. |
| 3. Platform controls and compliance handling | |
|---|---|
| Moderation | Koovira may review, restrict, label, suspend, remove or preserve content/accounts when policy, safety, fraud, legal or technical risks are detected. |
| Security | Koovira uses access controls, audit logs, CSRF/session controls, rate limits, device/session monitoring and other reasonable security practices. |
| Records | Koovira may preserve logs, removed content, acceptance history, reports, transaction records and security events where required for investigations, disputes, fraud prevention or legal compliance. |
| Policy updates | Koovira may update policies with a new version and may require fresh acceptance for material changes. |
| Privacy controls | Visibility, messaging, contact display and last-seen settings should be enforced through user privacy settings. |
| 4. Data, records, complaints and legal requests | |
|---|---|
| Grievance officer | Complaints may be raised through the public Grievance Officer page or in-app report flows. Officer details are managed by Koovira admin settings. |
| Timelines | Koovira aims to acknowledge grievances within the configured SLA and resolve them within the applicable legal/platform timeline, subject to complexity and lawful process. |
| Legal requests | Koovira may act on valid court, government, law-enforcement, CERT-In or authorised agency requests in accordance with applicable law. |
| Privacy requests | Users may request access, correction, deletion, grievance redressal or withdrawal of optional consent, subject to identity verification and lawful retention requirements. |
This policy is part of Koovira's India compliance framework under the Information Technology Act, 2000, IT Rules, 2021/2023, DPDP Act, 2023, CERT-In directions and applicable consumer/payment rules. It should be read with the Terms, Privacy Policy, Grievance Officer page and module-specific policies.
Updated 2026-06-27 to reflect new platform features.
Profile isolation
Posts, comments and reactions are attributed to whichever profile (Social or Professional) was active when you created them, and remain isolated to that profile's audience.
Fair-reach feed
Your feed is ordered by a fair-reach ranking system that balances relevance, recency and engagement. We measure impressions and views to improve ranking; we do not guarantee reach and we work to prevent any single account from dominating distribution unfairly.
Imported content
Content you re-publish through the import tools is clearly attributed to you and is subject to the same community standards and moderation as natively created content.
