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26) Review Moderation & Fair Use Policy

Review Moderation & Fair Use Policy

Koovira may:

  • Moderate reviews for policy compliance.
  • Use automated checks for spam/fraud.
  • Allow merchants/users to respond to reviews.
  • Remove or limit visibility for policy-violating reviews.

We aim to balance fairness to reviewers and protection for users/businesses from abuse.

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Publication Instructions (Practical)

Once approved by counsel, publish the policies at these URLs (recommended):

  • `/terms` → Section 1
  • `/privacy` → Section 2
  • `/cookies` → Section 3
  • `/refunds` → Sections 4–7 (as applicable)
  • `/guidelines` → Sections 9–12, 19–20
  • `/seller-policy` → Section 16
  • `/cab-policy` → Section 17
  • `/hotel-policy` → Section 18
  • `/ip` → Section 21
  • `/reviews` → Sections 24–26

Add links to website footer and include “Effective Date”.

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