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5) Return & Replacement Policy (E-commerce)

Return & Replacement Policy (E-commerce)

5.1 Applicability

Returns/replacements apply to eligible physical goods sold through the platform and are governed by seller policies, product categories, and applicable consumer laws.

5.2 Return Windows and Conditions

Return/replacement windows, accepted reasons, and condition requirements (unused, tags intact, packaging) are shown on the product page or at checkout.

5.3 Non-Returnable Items

Certain items may be non-returnable (perishable goods, intimate items, custom items, digital goods) as per category rules and disclosures.

5.4 Refund Method

Refunds may be processed to original payment method and/or Koovira Wallet credits as disclosed during the return process.

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