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User Rights and Escalations
Raise and monitor grievances without leaving your account area
Submit privacy, access, security, fraud, harassment, or other account grievances with proper context. Officer contact details, SLA expectations, and recent complaint history stay visible here for faster follow-up.
Acknowledgement SLA
24h
Resolution SLA
15d
Submit Grievance
Share enough detail so the grievance team can review it without repeated follow-up.
Grievance Officer
Escalation contact and standard response timelines.
Name
Sharad Sharma
Email
sharad.sharma@koovira.com
Contact
Address
56, Lane No. 12, Dwarikapuri Colony, Turner Road, Dehradun, Uttarakhand
SLA Guidance
Acknowledgement is targeted within 24 hours and resolution within 15 days, subject to policy review and evidence checks.
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Tracking your grievance
What happens after you submit without an account.
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