Privacy Policy

Platform: Koovira (operated by TRISHARA VENTURES LLP)

Registered Country of Operation: India

Contact: +91-9770411162 | support@koovira.com

These policies are intended to be read in conjunction with applicable laws of India, including (as amended from time to time) the Information Technology Act, 2000 and rules thereunder, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as well as any other sector-specific regulations that may apply. This text is for general informational purposes only and is not a substitute for independent legal advice.

1. Introduction

This Privacy Policy ("Policy") describes how Koovira, operated by TRISHARA VENTURES LLP ("Company", "we", "us", "our"), collects, uses, stores, shares and otherwise processes your information when you access or use our websites, mobile applications and related services (collectively, the "Platform"). This Policy should be read together with our Terms & Conditions, Cookie Policy and other applicable policies, which collectively govern your use of the Platform.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, you must stop using the Platform immediately.

2. Information We Collect

We may collect information about you directly from you, automatically when you use the Platform, and from third parties (including Partners and service providers), such as:

• Account and Profile Data: Your name, username, contact details (email, phone number), profile photo, gender, date of birth, preferences, settings, and any additional information you choose to provide in your Koovira profiles (e.g., job, dating, matrimonial or business profile).
• Usage and Log Data: Information about how you interact with the Platform, including access dates and times, pages or features viewed, search queries, app crashes, and other system activity.
• Device and Technical Data: Device identifiers, operating system, browser type, IP address, network information, app version, and similar technical information.
• Location Data: Approximate or precise location based on IP address, GPS, Wi‑Fi networks, or cell towers, where you enable such access—used, for example, to show nearby listings, properties or rides.
• Transactional Data: Details of your transactions on the Platform, such as bookings, purchases, subscriptions, wallet activity, refunds, and related transaction identifiers, including limited payment information shared by payment intermediaries (e.g., masked card numbers).
• Communications Data: Content of messages, chats, emails or calls exchanged via the Platform with us or Partners, as well as communications sent to our support team.
• Partner and Third-Party Data: Information we receive from Partners (e.g. sellers, employers, hotels, landlords, drivers) and service providers (e.g. KYC verification, analytics, advertising) as permitted by them and applicable law.

3. How We Use Your Information

We use your information for a variety of purposes to operate, improve and protect the Platform and our legitimate interests, including:

• Providing Services: To create and manage your account, enable log‑ins, process transactions, provide customer support, and deliver the services and features you request.
• Personalisation: To personalise content, listings and recommendations, such as job suggestions, property matches, nearby services and relevant offers, based on your usage patterns and preferences.
• Communication: To send you transactional messages (e.g. confirmations, alerts, security notices), and—where permitted—promotional or marketing communications about Koovira or selected Partners.
• Security, Fraud Prevention and Enforcement: To monitor suspicious activity, prevent fraud, enforce our Terms & Conditions, and protect the rights, property and safety of Koovira, our users and Partners.
• Analytics and Product Improvement: To analyse how the Platform is used, diagnose technical issues, and develop new features and services across different Koovira verticals (e-commerce, jobs, real estate, rides, hotels, dating, matrimonial, classifieds, etc.).
• Legal Compliance: To comply with applicable legal, regulatory or law-enforcement requirements (including KYC and record‑keeping obligations) and to respond to lawful requests and orders.

4. Legal Basis

Depending on the jurisdiction and the nature of processing, we may rely on different legal bases to process your personal data, including:

• your consent, where required (for example, for certain marketing communications or non-essential cookies);
• the necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract;
• compliance with legal obligations (such as KYC, bookkeeping and tax obligations);
• our legitimate interests in operating and improving the Platform, ensuring security, and preventing fraud.

5. Cookies and Similar Technologies

We use cookies and similar technologies to recognise you when you return to the Platform, to store your preferences, to analyse site/app traffic, and to show personalised content where allowed. Our Cookie Policy provides more details on the types of cookies we use and how you can manage your preferences.

6. How We Share Your Information

We may share your information with third parties in the following circumstances, always in accordance with applicable law and subject to appropriate safeguards:

• Partners: We share relevant information with Partners (e.g. sellers, employers, landlords, hotels, drivers) as necessary to facilitate the services or transactions you request.
• Service Providers: We engage service providers to perform functions on our behalf, such as hosting, data analytics, payment processing, customer support, KYC verification, marketing and security services.
• Affiliates: We may share information with our affiliates or group entities for legitimate business purposes and to support the provision of the Platform.
• Law Enforcement and Regulators: We may disclose information to law-enforcement or other authorities when required by law or when we believe in good faith that such disclosure is necessary to protect our rights, the safety of others, or to investigate suspected illegal activity.
• Business Transfers: In connection with any merger, acquisition, sale of assets or similar transaction, your information may be transferred as part of that transaction, subject to applicable law.

7. Data Retention

We retain your personal data for as long as is reasonably necessary to provide the Services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Where information is no longer required, we will take commercially reasonable steps to delete or anonymise it, subject to technical and legal limitations (for example, backup storage and statutory retention periods).

8. Your Rights and Choices

Subject to applicable law, you may have certain rights in relation to your personal data, which may include the right to access, correct, delete or restrict certain processing. These rights are not absolute and must be balanced against our legal and legitimate business needs.

You may update some of your information via your account settings. For additional requests, you can contact us at support@koovira.com. We may ask you to verify your identity before processing your request.

9. Security Measures

We employ reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is entirely secure. Accordingly, while we strive to protect your information, we cannot guarantee its absolute security and you use the Platform at your own risk.

10. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information as soon as reasonably practicable.

11. International Data Transfers

Your information may be transferred to and stored on servers located in jurisdictions other than your own, including outside India. Where required by law, we will ensure that any such transfers are carried out using appropriate safeguards designed to protect your privacy rights.

12. Third-Party Links and Services

The Platform may contain links to third-party websites or services that are not controlled by Koovira. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies before providing them with your information.

13. Updates to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technologies or legal obligations. The updated Policy will be posted on the Platform with an updated "Last Updated" date. Where required, we may provide you with additional notice or seek your consent.

14. Contact and Dispute Resolution

If you have any questions, concerns or complaints regarding this Policy or our privacy practices, you may contact us at:

• Email: support@koovira.com
• Phone: +91-9770411162

Any disputes relating to this Policy will be handled in accordance with the dispute resolution and jurisdiction provisions of our Terms & Conditions, which specify that, subject to applicable law, the competent courts at Dehradun, Uttarakhand, India shall have exclusive jurisdiction.

Note: This Privacy Policy is a general template tailored for Koovira and TRISHARA VENTURES LLP. It should be reviewed and enhanced by qualified legal counsel licensed in India to ensure full compliance with applicable data protection laws and to reflect your actual data processing operations.