Frequently Asked Questions
PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Quick Settings