Frequently Asked Questions
Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Quick Settings