Frequently Asked Questions
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
AI Moderation, Security and Search Safety is part of Koovira's admin workflow. The main UI references are padmin/index.php?page=ai_governance, padmin/index.php?page=security_monitoring, padmin/index.php?page=search_security, systemflow/security.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
AI Moderation, Security and Search Safety is part of Koovira's admin workflow. The main UI references are padmin/index.php?page=ai_governance, padmin/index.php?page=security_monitoring, padmin/index.php?page=search_security, systemflow/security.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Quick Settings