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Koovira Support & Tickets

Need help with your account, a payment, an order, your merchant profile, a job application, campus verification, a YEP/ROP program or a safety issue? Raise a ticket and attach the right proof so our team can review it faster. You are not alone here — a real person reviews every case.

Raise a Support Ticket Report a Violation Read FAQ
Reviewed by a real team Your evidence stays private Trackable ticket status
AI-assisted · grounded in Koovira knowledge

How can we help?

Ask in your own words. Our assistant answers instantly from verified Koovira knowledge — and connects you to a real person the moment it can’t resolve something.

Hi 👋 I’m the Koovira support assistant. Tell me what’s going on — an order, a payment, your account, KYC, a booking, or anything else. I’ll try to solve it right away.

A real person reviews every escalated case. Log in to raise a tracked ticket.

Your recent tickets

Log in to see and track your support tickets here.

Choose the right support category

Routing your issue to the right desk means a faster, more accurate reply. Pick the closest match.

Account & Login

OTP, password reset, profile access, blocked or locked account.

Registered email/mobile, screenshot of the error.

Orders, Payments & Refunds

Payment done but order pending, refund delay, wallet or Koovira Credits issue.

Payment ID, order ID, payment screenshot.

Merchant Support

KYC, products, orders, settlement, website builder, CRM and invoicing.

Merchant/company ID, order ID, settlement period, report screenshot.

Trust & Safety

Spam, abuse, fake reviews, privacy, dating safety and moderation appeals.

Profile/post/listing link, screenshots, date & time.

YEP / ROP & Campus

Institute verification, YEP application, ROP orientation, partner documents.

Application ref, institute/partner ID, supporting documents.

Legal / Grievance

Serious complaints, policy issues, data/privacy concerns, IP/copyright.

Ticket ID (if any), full description, evidence links.

Before you raise a ticket

  • Check the FAQ — many issues have an instant answer.
  • Keep your registered mobile / email ready.
  • Have your order ID, payment ID, listing ID or profile link handy where it applies.
  • Attach screenshots or documents that show the problem clearly.
Never share your password, OTP, dating PIN, full card number or private PIN in a support message. Our team will never ask for them.

What to expect

  • General supportUsually reviewed within 1–2 working days.
  • Payment / refund issuesReviewed after payment & order verification.
  • Trust & safety reportsPrioritised based on severity.
  • Legal / grievanceHandled per applicable policy and law.

Timings are review targets, not guaranteed resolution times — complex cases may take longer.

Support by role

Whoever you are on Koovira, there is a lane for you.

For Users

Login, profile, search, messages, reviews, orders, refunds and privacy.

For Merchants

KYC, products, services, orders, delivery, invoices, settlement, CRM and website builder.

For Students

Campus Connect, institute verification, internships, YEP and professional profile.

For Employers

Company verification, job posting, candidates and application status.

For ROP / Partners

Orientation, territory, documents, policy and application status.

Email Support

Best for account, merchant, order, refund, privacy and documentation queries.

support@koovira.com

Phone

For operational escalation and assisted support during business hours.

9867749313

Grievance Contact

For unresolved legal, privacy, moderation or platform safety concerns.

Grievance Officer
SHARAD CHANDRA
support@koovira.com
Trust & Safety

Reporting a violation is different from a support ticket

Use Report Violation for spam, harassment, fake content, illegal activity, privacy violations, adult content and copyright/IP abuse. Use a Support Ticket for account, payment, order, merchant, jobs, campus and technical help. Both reach our team — choosing the right one gets you to the right desk faster.

For a report, attach the profile/post/listing link, screenshots, the reason and the date & time it happened.

Report a Violation

Need formal escalation?

For serious privacy, legal, abuse, payment or unresolved support matters, use the grievance route with full details and evidence. Please include the following so we can act without back-and-forth:

Ticket ID
If you already raised one.
Registered email / mobile
The one on your account.
Issue category
Privacy, legal, payment, abuse, other.
Description
What happened, in your own words.
Evidence
Screenshots, IDs, links, documents.
Preferred contact mode
Email or phone call-back.
Email the Grievance Desk

Attaching evidence & files

JPG / PNG PDF Kept private to the case

Please do not upload unrelated sensitive documents (PAN, Aadhaar, full KYC) unless our team specifically asks for them.

Useful policy links

Terms Privacy Refunds Trust & Safety Reviews FAQ