Frequently Asked Questions
Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Quick Settings