Frequently Asked Questions
Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Quick Settings