Frequently Asked Questions
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
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