Frequently Asked Questions
Freelancer Marketplace is part of Koovira's marketplace workflow. The main UI references are freelance_dashboard.php, gigshub.php, merchant/index.php?page=freelance_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Freelancer Marketplace is part of Koovira's marketplace workflow. The main UI references are freelance_dashboard.php, gigshub.php, merchant/index.php?page=freelance_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Freelancer Marketplace is part of Koovira's marketplace workflow. The main UI references are freelance_dashboard.php, gigshub.php, merchant/index.php?page=freelance_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Freelancer Marketplace is part of Koovira's marketplace workflow. The main UI references are freelance_dashboard.php, gigshub.php, merchant/index.php?page=freelance_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Jobs, Employer HR and Resume Maker is part of Koovira's marketplace workflow. The main UI references are jobs.php, post_job.php, merchant/index.php?page=jobs_posts, merchant/index.php?page=jobs_pipeline, padmin/index.php?page=resume_templates. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Jobs, Employer HR and Resume Maker is part of Koovira's marketplace workflow. The main UI references are jobs.php, post_job.php, merchant/index.php?page=jobs_posts, merchant/index.php?page=jobs_pipeline, padmin/index.php?page=resume_templates. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Jobs, Employer HR and Resume Maker is part of Koovira's marketplace workflow. The main UI references are jobs.php, post_job.php, merchant/index.php?page=jobs_posts, merchant/index.php?page=jobs_pipeline, padmin/index.php?page=resume_templates. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Jobs, Employer HR and Resume Maker is part of Koovira's marketplace workflow. The main UI references are jobs.php, post_job.php, merchant/index.php?page=jobs_posts, merchant/index.php?page=jobs_pipeline, padmin/index.php?page=resume_templates. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Quick Settings