Frequently Asked Questions
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Ecommerce, Products and Customer Hub is part of Koovira's commerce workflow. The main UI references are ecomproductlist.php, wishlist.php, merchant/index.php?page=ecommerce_products, merchant/index.php?page=ecommerce_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Ecommerce, Products and Customer Hub is part of Koovira's commerce workflow. The main UI references are ecomproductlist.php, wishlist.php, merchant/index.php?page=ecommerce_products, merchant/index.php?page=ecommerce_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Ecommerce, Products and Customer Hub is part of Koovira's commerce workflow. The main UI references are ecomproductlist.php, wishlist.php, merchant/index.php?page=ecommerce_products, merchant/index.php?page=ecommerce_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Ecommerce, Products and Customer Hub is part of Koovira's commerce workflow. The main UI references are ecomproductlist.php, wishlist.php, merchant/index.php?page=ecommerce_products, merchant/index.php?page=ecommerce_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
HomeAssist and Trusted Services is part of Koovira's marketplace workflow. The main UI references are topservices.php, service_view.php, local_services_manager.php, merchant/index.php?page=services_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
HomeAssist and Trusted Services is part of Koovira's marketplace workflow. The main UI references are topservices.php, service_view.php, local_services_manager.php, merchant/index.php?page=services_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
HomeAssist and Trusted Services is part of Koovira's marketplace workflow. The main UI references are topservices.php, service_view.php, local_services_manager.php, merchant/index.php?page=services_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
HomeAssist and Trusted Services is part of Koovira's marketplace workflow. The main UI references are topservices.php, service_view.php, local_services_manager.php, merchant/index.php?page=services_dashboard. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Quick Settings