Frequently Asked Questions
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
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