Frequently Asked Questions
Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
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