Frequently Asked Questions
Login, OTP, Profile and Account is part of Koovira's core workflow. The main UI references are login.php, signup.php, otpverification.php, settings.php, profile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Login, OTP, Profile and Account is part of Koovira's core workflow. The main UI references are login.php, signup.php, otpverification.php, settings.php, profile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Login, OTP, Profile and Account is part of Koovira's core workflow. The main UI references are login.php, signup.php, otpverification.php, settings.php, profile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open team permissions
- select company and module
- enable required permission
- save and relogin
- test with user
Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open support entry
- choose module
- enter subject and details
- attach reference
- track ticket status
Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- classify severity
- collect evidence
- assign to right team
- add internal note
- notify stakeholders
Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- open entry
- confirm login
- complete required profile
- perform primary action
- check status
Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- confirm allowed format
- compress large file
- retry on stable network
- try supported browser
- raise ticket with screenshot
Quick Settings