Frequently Asked Questions
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Merchant Setup, Company, KYC and Subusers is part of Koovira's merchant workflow. The main UI references are merchant/index.php?page=setupcompany, merchant/index.php?page=setupmodule, merchant/index.php?page=seller_tools. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Koovira Credits, Payments, Billing, Refunds and Settlements is part of Koovira's finance workflow. The main UI references are myKoovira Credits.php, Koovira Creditsmain.php, merchant/index.php?page=Koovira Credits, padmin/index.php?page=finance, invoice.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Support Tickets, CRM and Grievances is part of Koovira's operations workflow. The main UI references are reportacase.php, contact/contact.php, merchant/index.php?page=tickets, padmin/index.php?page=tickets, padmin/index.php?page=grievances. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Ecommerce, Products and Customer Hub is part of Koovira's commerce workflow. The main UI references are ecomproductlist.php, wishlist.php, merchant/index.php?page=ecommerce_products, merchant/index.php?page=ecommerce_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Quick Settings