Frequently Asked Questions

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Dashboard and Today Near You is part of Koovira's core workflow. The main UI references are dashboard.php, feed.php, index.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Professional Network, Career and Resume is part of Koovira's campus workflow. The main UI references are jobs.php, gigsresumesearch.php, view_resume.php, merchant/index.php?page=jobs_applications. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket