Near You Feed, Blog, Community and Network is part of Koovira's social workflow. The main UI references are feed.php, socialfeed.php, blog.php, socialcommunity.php, socialfriends.php, viewuserprofile.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify