Frequently Asked Questions

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Users should share only official referral links/codes. Benefits may not apply for duplicate accounts, self-referrals, fake signups, abuse, cancelled transactions or campaigns that have ended.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Support should check referral code/link, referred account status, campaign rules, Koovira Credits/referral logs and fraud restrictions before confirming reward.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

If a transaction is unclear, capture the Credit Transaction id and related order/Credit Transaction id or top-up reference before raising a billing ticket.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Some fields may require verification, OTP, KYC, or support help. Avoid using fake names/photos because trust, safety and module access can be affected.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Mobile/email changes affect login, OTP, Koovira Credits alerts, support tickets and trust. Support may ask for verification before changing sensitive contact details.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Deactivation may hide or disable public profile access, but Koovira may retain records needed for payments, refunds, fraud prevention, legal compliance, safety investigations and audit trails.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Support/PAdmin may need to verify ownership, check restriction reason, Koovira Credits/ticket status and safety history before reactivation.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Business claim helps rightful owners manage business information, page, leads, trust, listings and merchant setup. PAdmin may verify documents, phone/email, address, GST/shop proof or other ownership evidence.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Submit clearer proof, correct name/address/contact mismatch, and raise support if you believe the rejection is wrong.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved

Endorsements help build trust but should be factual. Fake, paid, abusive or misleading endorsements can be moderated, removed or restricted.
  1. Open the relevant Koovira page
  2. Check login, profile and selected city/pincode
  3. Read the status/message shown on screen
  4. Keep reference id and screenshot if money, safety or dispute is involved
  5. Raise support ticket if the issue is not solved