Frequently Asked Questions
Jobs, Employer HR and Resume Maker is part of Koovira's marketplace workflow. The main UI references are jobs.php, post_job.php, merchant/index.php?page=jobs_posts, merchant/index.php?page=jobs_pipeline, padmin/index.php?page=resume_templates. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Food Ordering, Restaurants and Tiffin is part of Koovira's travel_lifestyle workflow. The main UI references are restaurants.php, food_orders.php, food_meal_planner.php, merchant/index.php?page=food_orders, merchant/index.php?page=food_menu. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
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