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Frequently Asked Questions

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Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Events and Ticketing is part of Koovira's travel_lifestyle workflow. The main UI references are events.php, listevents.php, merchant/index.php?page=events_event_edit, merchant/index.php?page=events_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Delivery, Courier and Hyperlocal Operations is part of Koovira's mobility workflow. The main UI references are logistics_my_deliveries.php, merchant/index.php?page=delivery_partner_shipment_new, merchant/index.php?page=delivery_partner_settings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Truck Booking and Logistics is part of Koovira's mobility workflow. The main UI references are truck_booking.php, truck_live_tracking.php, merchant/index.php?page=truck_dashboard, merchant/index.php?page=truck_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify
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