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Frequently Asked Questions

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Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Dating and My Dating is part of Koovira's travel_lifestyle workflow. The main UI references are dating.php, mydating.php, dating_chat.php, datingalbums.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Society Manager is part of Koovira's operations workflow. The main UI references are smanager/index.php, smanager/pages/dashboard.php, smanager/pages/complaints.php, smanager/pages/billing.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

PAdmin, Subadmin, ROP Admin and TechOps is part of Koovira's admin workflow. The main UI references are padmin/index.php, padmin/index.php?page=module_manager, padmin/index.php?page=admins, padmin/index.php?page=rop_partners, padmin/index.php?page=techops. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached
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