Frequently Asked Questions

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Deployment, Server, APIs and Integrations is part of Koovira's technical workflow. The main UI references are _health.php, padmin/healthcheck.php, systemflow/apis.html, systemflow/ops_troubleshooting.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Messages and Chat is part of Koovira's social workflow. The main UI references are chats.php, connect.php, websocket/server.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Campus Connect is part of Koovira's campus workflow. The main UI references are campus_connect.php, jobs.php, events.php, classifieds.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket

Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. check login
  2. check role visibility
  3. check company status
  4. check crm account active
  5. ask admin to verify

Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. identify reference id
  2. check latest status
  3. check required documents
  4. check payment or wallet
  5. escalate if sla breached

Business Pages and Directory is part of Koovira's commerce workflow. The main UI references are businesses.php, business_enroll.php, claim_business.php, page_roles.php. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
  1. save reference
  2. check wallet transactions
  3. check payments master
  4. avoid duplicate action
  5. raise billing ticket