Frequently Asked Questions
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Classifieds and Escrow is part of Koovira's commerce workflow. The main UI references are classifieds.php, classified_intro.php, merchant/index.php?page=classifieds_escrow_orders. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
Cab, Bike and Rider Workflows is part of Koovira's mobility workflow. The main UI references are ride.php, ridernetwork.php, vehicle_driver.php, merchant/index.php?page=cab_trips. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
AI Moderation, Security and Search Safety is part of Koovira's admin workflow. The main UI references are padmin/index.php?page=ai_governance, padmin/index.php?page=security_monitoring, padmin/index.php?page=search_security, systemflow/security.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- check login
- check role visibility
- check company status
- check crm account active
- ask admin to verify
AI Moderation, Security and Search Safety is part of Koovira's admin workflow. The main UI references are padmin/index.php?page=ai_governance, padmin/index.php?page=security_monitoring, padmin/index.php?page=search_security, systemflow/security.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- identify reference id
- check latest status
- check required documents
- check payment or wallet
- escalate if sla breached
AI Moderation, Security and Search Safety is part of Koovira's admin workflow. The main UI references are padmin/index.php?page=ai_governance, padmin/index.php?page=security_monitoring, padmin/index.php?page=search_security, systemflow/security.html. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.
- save reference
- check wallet transactions
- check payments master
- avoid duplicate action
- raise billing ticket
Pickup proof protects the seller, courier partner, and customer if the parcel is later lost, delayed, or disputed. Koovira can connect pickup events with delivery and return evidence.
- Reach seller location.
- Verify parcel/order details.
- Capture pickup proof if required.
- Enter pickup OTP if enabled.
- Mark picked up only after handover.
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