Frequently Asked Questions
Evidence capture protects both customer and merchant. If upload fails, Koovira may keep the order in a pending or issue state until support verifies the situation and prevents blind settlement.
- Allow camera permission for the browser.
- Switch from mobile data to Wi-Fi if possible.
- Refresh the receiving link.
- Contact support if OTP or upload is locked.
Society Manager uses the `/smanager/` area and related `sm_*` tables. Society admins manage society setup, units, residents, staff, notices, complaints, maintenance, billing, parcels, vehicles, amenities and emergency workflows. PAdmin manages pricing, testimonials, inquiries and platform-level controls.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Setup usually includes society profile, blocks, units, resident members, staff/security roles, visitor rules, maintenance modes, billing settings and public pages. If pricing or activation is blocked, PAdmin must check Society Manager pricing/access settings.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Complaint handling should preserve complaint id, unit, category, status, update history and any photos/documents. Platform support should not close a society complaint without society/admin context unless there is a platform-level issue.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Social Feed works with user profiles, posts, media, sharing, comments/reactions where enabled, moderation and location/context signals. Users should report abusive, fake, spam or unsafe content instead of engaging.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Support should check post id, author id, privacy/status, media upload result, moderation status and whether the viewer is in the right audience/location context.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Some share actions depend on browser support. If sharing fails, copy the link manually and check whether the content is public or restricted.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Business Network connects business pages, directory, claim business, company profiles, CRM leads, messages, endorsements and trust signals. Merchant/business owners should keep details verified and updated.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
For leads/enquiries, the business or merchant may receive CRM records. Users should avoid off-platform payments or suspicious direct requests.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Support should check company id, module_key, CRM account/case/lead records, user id, form submission status and merchant permissions.
- Confirm user role and login account
- Open the relevant module/page
- Check current status, scope and permissions
- Collect reference id, screenshot and exact error
- Escalate to the responsible team if unresolved
Quick Settings