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Koovira Help & FAQ

Find answers about accounts, verification, payments, orders, merchants, jobs, campus, YEP, ROP and safety — in plain language.

Verified & reputation-scored Payments held in escrow Real support

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Account & Login
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YEP / ROP Programs
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Reporting & Moderation

Top questions about Koovira

Koovira is India's local verified network — one account that brings together your social, professional and everyday needs: connecting with people and businesses nearby, finding and offering services, shopping, jobs, and campus life. It is built around verification, honest reviews and reputation scoring so you can deal with people and businesses more confidently.

Yes — creating an account and exploring Koovira is free. Some premium tools and business features may have their own charges, and these are always shown clearly before you pay. You are never charged just to sign up or browse.

Koovira gives you distinct spaces for different sides of your life — a Social profile for community and everyday activity, a Professional profile for work, business and hiring, and a Dating profile if you choose to use it. Each one is kept separate in public visibility and interactions, so your work contacts and your personal life do not automatically mix.

You can join and explore with a basic verified account. Verification becomes important when accountability matters more — for example when you sell as a merchant, handle payments, or take part in certain programs. Completing verification raises your verification standing and unlocks features that involve money or accountability.

Your Dating activity is kept separate in public visibility and interactions from your Social and Professional profiles. It is not shown to your work network, and you control who you connect with. We also apply safety checks and reporting tools so you can flag anything that feels wrong.

For eligible orders, your payment is held safely by Koovira instead of going straight to the seller. The seller ships or completes the work, and the amount is released to them once the order is confirmed or the agreed conditions are met. This gives both sides protection if something goes wrong.

If an order is cancelled or eligible for a refund, the amount is returned to your Koovira wallet or original payment method, depending on how you paid. Refunds can take a little time to reflect. If a refund is not visible after a reasonable wait, raise a support ticket with your order ID and payment ID and our team will reconcile it.

Switch to your Professional profile and start the merchant setup. You add your business details, complete verification and KYC, then list your products or services. Once approved, you can receive orders, manage delivery, use the CRM and even build a simple website — all from one place.

Campus Connect links students with their institute community — events, clubs, campus jobs and internships. Sign in with your Professional or student profile, find your institute, and request to join. Once your institute connection is confirmed, campus activity opens up for you.

YEP (Young Entrepreneur Program) helps students and early founders build and grow a real venture with tools, guidance and exposure. ROP (Regional Outreach Partner) is for partners who want to represent Koovira in their territory and share in the growth. You can apply from the respective program pages; each has its own review and terms.

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Detailed / support topics

Step-by-step help for specific situations. Search by module or keyword.

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Courier delays and false delivery attempts often hurt the merchant even when the merchant shipped on time. Koovira separates commercial order status from courier execution logs and gives support/padmin an audit trail for escalation.
  1. Open shipment tracking from merchant delivery pages.
  2. Check AWB, webhook events, NDR, and delivery order status.
  3. Raise courier escalation if tracking and customer experience conflict.

Ecommerce may require owner unboxing and return evidence. Food and quick delivery need faster proof, delivery tracking, rider accountability, and issue reporting suitable to perishable orders. Courier and hyperlocal both feed the common evidence and status model.
  1. Select the correct delivery option for the order.
  2. Use hyperlocal for serviceable quick delivery.
  3. Use courier for regular or long-distance delivery.
  4. Follow module-specific issue rules.

Courier integration failure should not break the common delivery lifecycle. The shipment adapter can fail while the commercial order still needs transparent status, support notes, and customer/merchant communication.
  1. Verify courier vendor credentials and serviceability.
  2. Check courier_shipments status and response_json.
  3. Run or inspect tracking sync/webhook logs.
  4. Switch vendor or book manually where policy allows.
  5. Update delivery status with clear notes.

If hyperlocal and courier flows behave differently, customers and merchants get contradictory support answers. Koovira uses adapters for transport execution but keeps trust and evidence rules centralized.
  1. Treat logistics_orders as hyperlocal execution.
  2. Treat courier_shipments as courier execution.
  3. Use delivery_orders and order status history as common lifecycle records.
  4. Apply module-specific exceptions only where policy requires.

Koovira intentionally does not send a blind SMS OTP for protected delivery. OTP display depends on secure link status, receiver type, evidence requirements, rate limits, retry count, and expiry rules.
  1. Verify order status is out_for_delivery or reached_customer_location.
  2. Check order_delivery_links status and expiry.
  3. Check required evidence types.
  4. Check otp_gen_count, otp_locked_at, and wrong attempts.
  5. Regenerate or escalate only through approved support controls.

AI moderation is an assistive risk layer, not a blind final decision. It can flag tampering, missing product indicators, suspicious behavior, duplicate media, or inconsistent claims for human review.
  1. Check AI moderation log status.
  2. Review evidence manually.
  3. Check buyer, merchant, and courier history.
  4. Add support notes.
  5. Escalate before settlement or refund override.

Authorized receiver mode is designed for family members, office staff, security desks, receptionists, or assistants. It keeps order ownership with the actual customer and prevents someone else from opening the package, confirming product condition, or raising refund claims without owner review.
  1. Use Authorize Someone Else when courier reaches your location.
  2. Enter receiver name, mobile, and relationship.
  3. Share the generated receiver link.
  4. Receiver confirms sealed parcel and generates OTP.
  5. Order owner later completes unboxing.

Evidence capture protects both customer and merchant. If upload fails, Koovira may keep the order in a pending or issue state until support verifies the situation and prevents blind settlement.
  1. Allow camera permission for the browser.
  2. Switch from mobile data to Wi-Fi if possible.
  3. Refresh the receiving link.
  4. Contact support if OTP or upload is locked.

Koovira CareerLab is an online, India-wide, remote-first industry-experience and career-development program. Instead of just "attend and get a certificate", it follows Learn → Work → Build → Earn → Prove → Grow: you get real work matched to your education, complete daily tasks and projects, earn XP and verified wallet rewards, and finish with a verified certificate, a shareable Career Passport and eligibility for further opportunities.

Eligibility is limited to people pursuing or holding diploma, graduation, post-graduation or professional qualifications. School students below this level are not eligible. At signup you provide your institution, course, specialization and year, which Koovira may verify. Giving false education details can end your enrolment without a refund.