Frequently Asked Questions

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Apna issue, module/page name, order/booking/profile/listing id, date/time, screenshot, payment reference aur expected solution batayein. OTP/PIN/password mat bhejein.

Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.

Use account settings if available, or contact support from the logged-in account. Do not create multiple accounts unless support advises it.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved

Endorse karna matlab kisi place/person/business/service/property/product ke baare me positive ya relevant trust feedback dena. Sirf sachcha experience likhein.

Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.

Wait for the page to load, avoid pressing submit multiple times, switch to a stronger network, and retry after refreshing only if no payment or booking action is processing.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved

Use official Koovira support channels shown on the site. Avoid sharing OTP, password or UPI/payment PIN for Koovira Credits top-up on WhatsApp or phone.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved

Nahi. OTP, password, UPI PIN, card PIN kabhi kisi ko na batayein, chahe woh Koovira support bol raha ho. Official support kabhi OTP/PIN nahi maangta.

Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.

The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provider/module.

Steps: check login → check role visibility → check company status → check crm account active → ask admin to verify

Contact support when money is involved, status is stuck, profile is blocked, safety issue exists, merchant is not responding, or the same problem repeats after basic checks.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved

Yes, Koovira frontend is designed for mobile usage, but use an updated browser and keep internet stable while making payments, uploading documents or submitting forms.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved

Refund timing depends on module policy, escrow/hold status and Koovira Credits ledger. Normal in-platform refunds are Koovira Credits reversals/credits. Bank/UPI/card reversal applies only when a KooviraCredit add-money top-up itself failed or needs gateway reversal.

Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved