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Koovira Help & FAQ

Find answers about accounts, verification, payments, orders, merchants, jobs, campus, YEP, ROP and safety — in plain language.

Verified & reputation-scored Payments held in escrow Real support

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YEP / ROP Programs
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Top questions about Koovira

Koovira is India's local verified network — one account that brings together your social, professional and everyday needs: connecting with people and businesses nearby, finding and offering services, shopping, jobs, and campus life. It is built around verification, honest reviews and reputation scoring so you can deal with people and businesses more confidently.

Yes — creating an account and exploring Koovira is free. Some premium tools and business features may have their own charges, and these are always shown clearly before you pay. You are never charged just to sign up or browse.

Koovira gives you distinct spaces for different sides of your life — a Social profile for community and everyday activity, a Professional profile for work, business and hiring, and a Dating profile if you choose to use it. Each one is kept separate in public visibility and interactions, so your work contacts and your personal life do not automatically mix.

You can join and explore with a basic verified account. Verification becomes important when accountability matters more — for example when you sell as a merchant, handle payments, or take part in certain programs. Completing verification raises your verification standing and unlocks features that involve money or accountability.

Your Dating activity is kept separate in public visibility and interactions from your Social and Professional profiles. It is not shown to your work network, and you control who you connect with. We also apply safety checks and reporting tools so you can flag anything that feels wrong.

For eligible orders, your payment is held safely by Koovira instead of going straight to the seller. The seller ships or completes the work, and the amount is released to them once the order is confirmed or the agreed conditions are met. This gives both sides protection if something goes wrong.

If an order is cancelled or eligible for a refund, the amount is returned to your Koovira wallet or original payment method, depending on how you paid. Refunds can take a little time to reflect. If a refund is not visible after a reasonable wait, raise a support ticket with your order ID and payment ID and our team will reconcile it.

Switch to your Professional profile and start the merchant setup. You add your business details, complete verification and KYC, then list your products or services. Once approved, you can receive orders, manage delivery, use the CRM and even build a simple website — all from one place.

Campus Connect links students with their institute community — events, clubs, campus jobs and internships. Sign in with your Professional or student profile, find your institute, and request to join. Once your institute connection is confirmed, campus activity opens up for you.

YEP (Young Entrepreneur Program) helps students and early founders build and grow a real venture with tools, guidance and exposure. ROP (Regional Outreach Partner) is for partners who want to represent Koovira in their territory and share in the growth. You can apply from the respective program pages; each has its own review and terms.

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Detailed / support topics

Step-by-step help for specific situations. Search by module or keyword.

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Many marketplace sellers lose money when buyers return a different, used, damaged, or empty item. Koovira reduces this risk by creating an evidence chain across delivery, issue reporting, return pickup, and seller return inspection.
  1. Capture dispatch and packing proof wherever available.
  2. Review customer unboxing and return pickup evidence.
  3. Upload seller return receiving evidence.
  4. Escalate mismatches to support or padmin.

This prevents both sides from being harmed by premature settlement. If the customer reports a real issue with evidence, funds remain traceable. If no issue is validated, settlement can proceed according to Koovira finance rules.
  1. Check order status and issue window.
  2. Review any customer issue or return request.
  3. Upload seller evidence if return is received.
  4. Track settlement from merchant settlement pages.

PAdmin overrides can affect customer trust, merchant payout, courier responsibility, and platform risk. Every override should be evidence-based and leave clear admin notes.
  1. Check delivery_orders and status logs.
  2. Check orders_master and order_status_history.
  3. Check receiving link, OTP, evidence, unboxing, and AI moderation.
  4. Check return and seller receiving records.
  5. Check finance, escrow, refund, and dispute entries.

Koovira should protect genuine customers and genuine merchants together. Repeat abuse patterns may come from customers, merchants, courier partners, or coordinated external activity.
  1. Check repeated issue types and refund rates.
  2. Review evidence quality and mismatch patterns.
  3. Check COD/RTO behavior.
  4. Check review timing and linked accounts.
  5. Apply warning, hold, restriction, or escalation according to policy.

Status mismatch usually happens when courier webhook, rider action, ecommerce order status, and customer receiving flow are not at the same step. Support must preserve the evidence chain and avoid manual final delivery if owner unboxing or issue window rules are still pending.
  1. Check delivery_orders and delivery_status_logs.
  2. Check orders_master.order_status and order_status_history.
  3. Check courier_shipments or logistics_orders.
  4. Verify OTP, receiver link, evidence, and unboxing records.
  5. Escalate to padmin for finance-impacting override.

Owner unboxing is the main protection against false refund claims and false seller denials. Exceptions must be documented with reason, available photos, delivery logs, packaging details, and support notes.
  1. Check if unboxing video exists.
  2. Check delivery evidence and package photos.
  3. Ask for additional photos if allowed.
  4. Mark exception reason clearly.
  5. Escalate high-value or suspicious cases.

This situation can involve courier loss, buyer return fraud, seller dispute, or evidence mismatch. Koovira needs both pickup-side and seller-side evidence before assigning responsibility.
  1. Open return delivery status logs.
  2. Review return pickup evidence.
  3. Review seller receiving evidence.
  4. Compare product/packaging/accessory photos.
  5. Escalate unresolved mismatch to padmin.

This protects customers from fake delivery calls, copied OTP messages, and courier manipulation. The secure receiving page records link access, receiver type, delivery person evidence, package evidence, OTP generation, and OTP verification history before the order can move forward.
  1. Open the Koovira receiving link from the order notification.
  2. Capture the required delivery evidence.
  3. Generate the OTP on the page.
  4. Share the OTP only with the delivery partner standing at your address.

Koovira uses guided unboxing evidence to reduce empty-box scams, fake seller disputes, and unsupported refund denials. The order owner must upload the unboxing video before confirming product condition or raising a delivery issue.
  1. Do not throw away packaging, invoice, labels, or accessories.
  2. Open My Orders or the receiving page.
  3. Start owner unboxing and record the full opening.
  4. Choose damaged, wrong product, missing item, package tampered, or other.
  5. Submit the issue before the issue window ends.

A refund should not depend only on chat messages or verbal promises. Koovira builds an evidence chain from delivery to return pickup and seller receipt so customer, merchant, courier partner, support, and padmin can see why a refund is pending, approved, rejected, or escalated.
  1. Raise the issue from the order flow.
  2. Upload requested evidence.
  3. Follow return pickup instructions.
  4. Track refund and dispute status from the order or support ticket.