Frequently Asked Questions
Pending means waiting for action or verification, approved means accepted, rejected means not accepted with reason, cancelled means stopped, and completed means workflow is finished.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
The file may be too large, unsupported, blurred or blocked by network/browser permission. Try JPG/PNG/PDF where allowed and avoid uploading private details unnecessarily.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and actual result.
Steps: open support entry → choose module → enter subject and details → attach reference → track ticket status
Check mobile network, DND/SMS blocking, correct country code, OTP resend limit and whether the same number is already registered. Wait before requesting again.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Contact support when money is involved, status is stuck, profile is blocked, safety issue exists, merchant is not responding, or the same problem repeats after basic checks.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Yes. The support answer should use simple language and explain the action step by step. If a Hindi/local-language option is enabled, switch language from settings.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Negotiation is available only where the module supports quote, interest, chat or negotiation flows. Keep all agreed details inside Koovira chat/ticket for proof.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Yes, use ratings/reviews or support ticket flows. Write factual details, avoid abuse, and attach proof when reporting fraud, safety or quality issues.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Your saved address, browser location permission, pincode or city filter may be different from your current area. Update location or choose the correct city/pincode.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Use their own mobile number, explain OTP safety, avoid saving payment details without consent, and keep support/ticket details available.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved