Koovira Help & FAQ
Find answers about accounts, trust, payments, orders, merchants, jobs, campus, YEP, ROP and safety — in plain language.
Top questions about Koovira
Koovira is India's local trust network — one account that brings together your social, professional and everyday needs: connecting with people and businesses nearby, finding and offering services, shopping, jobs, and campus life. It is built around verification, honest reviews and trust scoring so you can deal with people and businesses more confidently.
Yes — creating an account and exploring Koovira is free. Some premium tools and business features may have their own charges, and these are always shown clearly before you pay. You are never charged just to sign up or browse.
Koovira gives you distinct spaces for different sides of your life — a Social profile for community and everyday activity, a Professional profile for work, business and hiring, and a Dating profile if you choose to use it. Each one is kept separate in public visibility and interactions, so your work contacts and your personal life do not automatically mix.
You can join and explore with a basic verified account. Verification becomes important when trust matters more — for example when you sell as a merchant, handle payments, or take part in certain programs. Completing verification raises your trust standing and unlocks features that involve money or accountability.
Your Dating activity is kept separate in public visibility and interactions from your Social and Professional profiles. It is not shown to your work network, and you control who you connect with. We also apply safety checks and reporting tools so you can flag anything that feels wrong.
For eligible orders, your payment is held safely by Koovira instead of going straight to the seller. The seller ships or completes the work, and the amount is released to them once the order is confirmed or the agreed conditions are met. This gives both sides protection if something goes wrong.
If an order is cancelled or eligible for a refund, the amount is returned to your Koovira wallet or original payment method, depending on how you paid. Refunds can take a little time to reflect. If a refund is not visible after a reasonable wait, raise a support ticket with your order ID and payment ID and our team will reconcile it.
Switch to your Professional profile and start the merchant setup. You add your business details, complete verification and KYC, then list your products or services. Once approved, you can receive orders, manage delivery, use the CRM and even build a simple website — all from one place.
Campus Connect links students with their institute community — events, clubs, campus jobs and internships. Sign in with your Professional or student profile, find your institute, and request to join. Once your institute connection is confirmed, campus activity opens up for you.
YEP (Young Entrepreneur Program) helps students and early founders build and grow a real venture with tools, guidance and exposure. ROP (Regional Outreach Partner) is for partners who want to represent Koovira in their territory and share in the growth. You can apply from the respective program pages; each has its own review and terms.
Detailed / support topics
Step-by-step help for specific situations. Search by module or keyword.
Ask support for refund reference/ARN if available and check with your bank after normal gateway settlement time.
Simple steps: Do not panic or repeat risky action -> Save proof and reference id -> Use official Koovira support or module page -> Wait for normal SLA if applicable -> Escalate if money, safety or fraud is involved
Wait for the page to load, avoid pressing submit multiple times, switch to a stronger network, and retry after refreshing only if no payment or booking action is processing.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Negotiation is available only where the module supports quote, interest, chat or negotiation flows. Keep all agreed details inside Koovira chat/ticket for proof.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
In most text fields you can type normal Hindi/Hinglish/local language, but official names, addresses, KYC and payment details should be accurate and readable.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Some data can be edited or hidden from settings, while transaction, invoice, safety and legal records may need retention. Contact support for account/data requests.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Use filters, locality, price, safety and facility details. Confirm rules directly with the listed owner/agent before payment.
Simple steps: Do not panic or repeat risky action -> Save proof and reference id -> Use official Koovira support or module page -> Wait for normal SLA if applicable -> Escalate if money, safety or fraud is involved
Use verified profiles, avoid sharing private address early, keep communication on Koovira, report harassment immediately and use trusted public meeting/booking practices.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provider/module.
Steps: check login → check role visibility → check company status → check crm account active → ask admin to verify
Restrictions can happen because of spam, abuse, suspicious payments, fake content, policy violation or safety reports. Raise an appeal through support if you believe it is wrong.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
High demand, traffic, limited providers, surge, stock, hotel/event availability or merchant workload can change price/time. Confirm final amount before payment.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved