Koovira Help & FAQ
Find answers about accounts, trust, payments, orders, merchants, jobs, campus, YEP, ROP and safety — in plain language.
Top questions about Koovira
Koovira is India's local trust network — one account that brings together your social, professional and everyday needs: connecting with people and businesses nearby, finding and offering services, shopping, jobs, and campus life. It is built around verification, honest reviews and trust scoring so you can deal with people and businesses more confidently.
Yes — creating an account and exploring Koovira is free. Some premium tools and business features may have their own charges, and these are always shown clearly before you pay. You are never charged just to sign up or browse.
Koovira gives you distinct spaces for different sides of your life — a Social profile for community and everyday activity, a Professional profile for work, business and hiring, and a Dating profile if you choose to use it. Each one is kept separate in public visibility and interactions, so your work contacts and your personal life do not automatically mix.
You can join and explore with a basic verified account. Verification becomes important when trust matters more — for example when you sell as a merchant, handle payments, or take part in certain programs. Completing verification raises your trust standing and unlocks features that involve money or accountability.
Your Dating activity is kept separate in public visibility and interactions from your Social and Professional profiles. It is not shown to your work network, and you control who you connect with. We also apply safety checks and reporting tools so you can flag anything that feels wrong.
For eligible orders, your payment is held safely by Koovira instead of going straight to the seller. The seller ships or completes the work, and the amount is released to them once the order is confirmed or the agreed conditions are met. This gives both sides protection if something goes wrong.
If an order is cancelled or eligible for a refund, the amount is returned to your Koovira wallet or original payment method, depending on how you paid. Refunds can take a little time to reflect. If a refund is not visible after a reasonable wait, raise a support ticket with your order ID and payment ID and our team will reconcile it.
Switch to your Professional profile and start the merchant setup. You add your business details, complete verification and KYC, then list your products or services. Once approved, you can receive orders, manage delivery, use the CRM and even build a simple website — all from one place.
Campus Connect links students with their institute community — events, clubs, campus jobs and internships. Sign in with your Professional or student profile, find your institute, and request to join. Once your institute connection is confirmed, campus activity opens up for you.
YEP (Young Entrepreneur Program) helps students and early founders build and grow a real venture with tools, guidance and exposure. ROP (Regional Outreach Partner) is for partners who want to represent Koovira in their territory and share in the growth. You can apply from the respective program pages; each has its own review and terms.
Detailed / support topics
Step-by-step help for specific situations. Search by module or keyword.
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or support review.
Steps: identify reference id → check latest status → check required documents → check payment or Koovira Credits → escalate if sla breached
Direct cash/UPI/card/COD depends on the module and merchant policy. If the page only shows Koovira Credits transaction or Koovira Credits, use that official option. Never make unofficial cash payments for a confirmed online order unless support confirms.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Check verified profile details, ratings, trust indicators, reviews, business information, response history and avoid off-platform payments or suspicious requests.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Check if you are logged in, refresh once, verify mobile/location/Koovira Credits/escrow status, take a screenshot, and raise a ticket with a simple explanation.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Restrictions can happen because of spam, abuse, suspicious payments, fake content, policy violation or safety reports. Raise an appeal through support if you believe it is wrong.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Trust score/status ek signal hai jo profile, verification, ratings, endorsements, complaints, transactions aur moderation jaise factors se ban sakta hai. Ye guarantee nahi, but decision lene me help karta hai.
Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.
Restrictions can happen because of spam, abuse, suspicious payments, fake content, policy violation or safety reports. Raise an appeal through support if you believe it is wrong.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Do not pay again immediately. Wait a few minutes, check Koovira Credits transactions, save the UPI reference id, and raise a billing support ticket if status does not update.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Do not pay again immediately. Wait a few minutes, check Koovira Credits transactions, save the UPI reference id, and raise a billing support ticket if status does not update.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Restrictions can happen because of spam, abuse, suspicious payments, fake content, policy violation or safety reports. Raise an appeal through support if you believe it is wrong.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved