Koovira Help & FAQ
Find answers about accounts, trust, payments, orders, merchants, jobs, campus, YEP, ROP and safety — in plain language.
Top questions about Koovira
Koovira is India's local trust network — one account that brings together your social, professional and everyday needs: connecting with people and businesses nearby, finding and offering services, shopping, jobs, and campus life. It is built around verification, honest reviews and trust scoring so you can deal with people and businesses more confidently.
Yes — creating an account and exploring Koovira is free. Some premium tools and business features may have their own charges, and these are always shown clearly before you pay. You are never charged just to sign up or browse.
Koovira gives you distinct spaces for different sides of your life — a Social profile for community and everyday activity, a Professional profile for work, business and hiring, and a Dating profile if you choose to use it. Each one is kept separate in public visibility and interactions, so your work contacts and your personal life do not automatically mix.
You can join and explore with a basic verified account. Verification becomes important when trust matters more — for example when you sell as a merchant, handle payments, or take part in certain programs. Completing verification raises your trust standing and unlocks features that involve money or accountability.
Your Dating activity is kept separate in public visibility and interactions from your Social and Professional profiles. It is not shown to your work network, and you control who you connect with. We also apply safety checks and reporting tools so you can flag anything that feels wrong.
For eligible orders, your payment is held safely by Koovira instead of going straight to the seller. The seller ships or completes the work, and the amount is released to them once the order is confirmed or the agreed conditions are met. This gives both sides protection if something goes wrong.
If an order is cancelled or eligible for a refund, the amount is returned to your Koovira wallet or original payment method, depending on how you paid. Refunds can take a little time to reflect. If a refund is not visible after a reasonable wait, raise a support ticket with your order ID and payment ID and our team will reconcile it.
Switch to your Professional profile and start the merchant setup. You add your business details, complete verification and KYC, then list your products or services. Once approved, you can receive orders, manage delivery, use the CRM and even build a simple website — all from one place.
Campus Connect links students with their institute community — events, clubs, campus jobs and internships. Sign in with your Professional or student profile, find your institute, and request to join. Once your institute connection is confirmed, campus activity opens up for you.
YEP (Young Entrepreneur Program) helps students and early founders build and grow a real venture with tools, guidance and exposure. ROP (Regional Outreach Partner) is for partners who want to represent Koovira in their territory and share in the growth. You can apply from the respective program pages; each has its own review and terms.
Detailed / support topics
Step-by-step help for specific situations. Search by module or keyword.
Do not retry repeatedly. Capture the module reference and Credit Transaction id. If you were adding KooviraCredit, also capture the UPI/card top-up reference. Raise a ticket if Koovira Credits debit, escrow/hold status, and module status do not match.
Steps: save reference → check Koovira Credits transactions → check payments master → avoid duplicate action → raise billing ticket
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provider/module.
Steps: check login → check role visibility → check company status → check crm account active → ask admin to verify
Use their own mobile number, explain OTP safety, avoid saving payment details without consent, and keep support/ticket details available.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Wait for the normal response window, send one clear message in Koovira, then raise a ticket with reference id if there is no response or money/safety is involved.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Support/PAdmin ko ownership proof ke saath report karein. Verification ke bina sensitive business control share nahi hona chahiye.
Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.
Owners/admins generally have full access. Merchant subusers need module-specific permissions such as dashboard, listings/orders/bookings, CRM, reports, settings, payouts or tickets.
Steps: open team permissions → select company and module → enable required permission → save and relogin → test with user
Invoices depend on the module, seller/merchant setup and payment flow. Check orders, Koovira Credits transactions or booking invoice pages and raise a billing ticket if missing.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Mobile number sahi hai ya nahi check karein, network/SMS inbox check karein, thoda wait karein, resend limit ka dhyan rakhein. OTP kisi ko mat batayein.
Simple steps: Login/mobile check karein, message padhein, Koovira Credits/top-up button baar-baar na dabayein, screenshot/reference id save karein, support ticket banayein.
KYC or documents may be required for trust, payments, merchant activation, jobs, property, bookings, dating safety or high-value transactions. Upload only through official forms.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved
Invoices depend on the module, seller/merchant setup and payment flow. Check orders, Koovira Credits transactions or booking invoice pages and raise a billing ticket if missing.
Simple steps: Check login and correct mobile number -> Check selected city, pincode, filters and internet connection -> Do not repeat Koovira Credits/booking submit buttons blindly -> Take screenshot with reference id and date/time -> Raise support ticket if Koovira Credits, escrow, safety or stuck status is involved