Browse help topics for your current access role: public
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provide...
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or suppo...
Do not retry repeatedly. Capture the order/payment reference, check Credit Ledger and gateway status, then raise a ticket if the Koovira Credits debit, payment ...
Use Cab/Bike to book rides, track driver/trip, check fare, report extra cash demand or safety issues.
App fare ke bahar extra cash tabhi dein jab valid toll/parking/policy ho. Ride id ke saath support ko report karein.
Use only the official Koovira Credits flow. UPI/card is only for adding money to KooviraCredit; module purchases/bookings/orders use Koovira Credits credits and...
Do not pay again immediately. Wait a few minutes, check Koovira Credits transactions, save the UPI reference id, and raise a billing support ticket if status do...
Contact support when money is involved, status is stuck, profile is blocked, safety issue exists, merchant is not responding, or the same problem repeats after ...
Be careful. Off-platform deals may not have Koovira support, Koovira Credits trail, dispute proof or refund help. Report suspicious offers.
Restrictions can happen because of spam, abuse, suspicious payments, fake content, policy violation or safety reports. Raise an appeal through support if you be...
Use verified profiles, avoid sharing private address early, keep communication on Koovira, report harassment immediately and use trusted public meeting/booking ...
Do not pay extra unless a valid toll/parking/cash workflow is shown. Report with ride id and screenshot/call details.
Verify vehicle/driver details, share trip with trusted contact if available, avoid changing destination unofficially and report unsafe behavior.
Check ride status and cancellation policy. If wrongly charged, raise support with ride id.
Use the relevant Koovira entry page, complete any required login/KYC/setup step, then follow the module action such as posting, booking, ordering, messaging or ...
Uploads can fail because the file type, size, network, browser permissions, or module-specific validation failed.
Owners/admins generally have full access. Merchant subusers need module-specific permissions such as dashboard, listings/orders/bookings, CRM, reports, settings...
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and ac...
Use their own mobile number, explain OTP safety, avoid saving payment details without consent, and keep support/ticket details available.Simple steps: Check log...
Keep order/booking id, Credit Transaction id or top-up reference, chat messages, photos/videos, invoice, delivery proof, cancellation reason and timeline.Simple...
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