Browse help topics for your current access role: public
Koovira needs somewhere to deliver to before you start shopping. Add an address once and it is saved to your account — you will not be asked again.
Each store is paid separately. Money for a store is held in escrow for 24 working hours after you confirm delivery of that store's parcel, then released if you ...
Koovira does not rely on blind SMS OTP delivery. The OTP is shown only after the customer or authorized receiver opens the secure link and captures required del...
Start Koovira owner unboxing, record the full opening, select the issue condition, and submit the issue inside the active issue window.
Koovira links refund decisions with delivery evidence, unboxing evidence, return pickup proof, seller return receiving proof, escrow status, and moderation revi...
Yes. You can add products from as many stores as you like to one cart and pay once. Koovira splits the order behind the scenes so each store gets and ships its ...
The delivery charge you see at checkout is the total for the whole order. It is then divided equally between the stores you ordered from, because each store sen...
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provide...
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or suppo...
Do not retry repeatedly. Capture the order/payment reference, check Credit Ledger and gateway status, then raise a ticket if the Koovira Credits debit, payment ...
Yes. You can authorize a receiver, but that person can only receive a sealed parcel and cannot complete owner unboxing or close the order unless the flow permit...
Do not complete delivery outside Koovira. Retry with camera permission enabled, stable internet, and enough battery. If it still fails, contact support before s...
Use the relevant Koovira entry page, complete any required login/KYC/setup step, then follow the module action such as posting, booking, ordering, messaging or ...
Uploads can fail because the file type, size, network, browser permissions, or module-specific validation failed.
Owners/admins generally have full access. Merchant subusers need module-specific permissions such as dashboard, listings/orders/bookings, CRM, reports, settings...
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and ac...
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and ac...
Uploads can fail because the file type, size, network, browser permissions, or module-specific validation failed.Steps: confirm allowed format → compress larg...
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provide...
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or suppo...
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