Browse help topics for your current access role: public
Follow the checklist, collect reference details, and escalate to the correct team if the first-level fix does not resolve it.
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provide...
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or suppo...
Do not retry repeatedly. Capture the order/payment reference, check Credit Ledger and gateway status, then raise a ticket if the Koovira Credits debit, payment ...
Use Dashboard to see your account summary, nearby activity, shortcuts, alerts and local recommendations.
Use the relevant Koovira entry page, complete any required login/KYC/setup step, then follow the module action such as posting, booking, ordering, messaging or ...
Uploads can fail because the file type, size, network, browser permissions, or module-specific validation failed.
Owners/admins generally have full access. Merchant subusers need module-specific permissions such as dashboard, listings/orders/bookings, CRM, reports, settings...
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and ac...
Escalate when there is fraud risk, KYC dispute, payment mismatch, SLA breach, provider suspension, content moderation conflict, data inconsistency, or repeated ...
Do not retry repeatedly. Capture the module reference and Credit Transaction id. If you were adding KooviraCredit, also capture the UPI/card top-up reference. R...
Use the relevant Koovira entry page, complete any required login/KYC/setup step, then follow the module action such as posting, booking, ordering, messaging or ...
Escalate when there is fraud risk, KYC dispute, payment mismatch, SLA breach, provider suspension, content moderation conflict, data inconsistency, or repeated ...
Use Report a Case, Contact Support, merchant Tickets, or PAdmin Tickets depending on your role. Include module, reference id, screenshot, expected result and ac...
Owners/admins generally have full access. Merchant subusers need module-specific permissions such as dashboard, listings/orders/bookings, CRM, reports, settings...
Use Dashboard to see your account summary, nearby activity, shortcuts, alerts and local recommendations.Details: Dashboard and Today Near You is part of Koovira...
The menu may be hidden because the module is not enabled, the user lacks permission, the company/module context is inactive, or PAdmin has suspended the provide...
Uploads can fail because the file type, size, network, browser permissions, or module-specific validation failed.Steps: confirm allowed format → compress larg...
Pending usually means the request is waiting for KYC, approval, merchant acceptance, payment verification, assignment, stock/availability confirmation, or suppo...
Still stuck?How can we help?
