Trust Profile, Endorsements and Top Trusted is part of Koovira's trust workflow. The main UI references are entity_endorse.php, ratefeedback.php, toptrusted.php, padmin/index.php?page=ratings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.