Real Estate and Property CRM is part of Koovira's marketplace workflow. The main UI references are realestate.php, property_crm.php, merchant/index.php?page=realestate_projects, merchant/index.php?page=realestate_listings. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.