Hotels and StayGo is part of Koovira's travel_lifestyle workflow. The main UI references are hotelslist.php, hotelsoffers.php, booking_invoice.php, merchant/index.php?page=hotels_properties, merchant/index.php?page=hotels_checkin. Support should identify the actor role, current status, exact reference id and whether the issue belongs to customer self-service, merchant operations, PAdmin governance, billing, moderation, or TechOps.